Sr. HR Manager, NACF

Amazon; Garner (NC); On-site; USD 150,000 - 202,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Garner, NC seeks an experienced HR leader to craft and implement sustainable strategies that improve attrition, attendance, and engagement. You will collaborate with business leaders, coach senior teams, and drive initiatives across centers of excellence to enhance talent and performance.

The role emphasizes data-driven decision making, scaling HR solutions, and using AI to streamline processes while maintaining a human-centered approach.

Qualifications

• Experience managing employee-focused processes including onboarding, benefits, investigations, training and talent management.
• Proficiency in HR data analysis and translating metrics into actionable workforce strategies.

Responsibilities

• Own and create sustainable HR strategies that drive improvements in attrition, attendance, and engagement while setting clear vision for the HR team.
• Partner with Business Leaders on people-related decisions, providing coaching and feedback to enhance capabilities and performance.
• Collaborate with centers of excellence and shared services to drive performance and experience, scaling solutions across site and region.
• Harmonize site priorities with broader goals, focusing on diversity, inclusion, employee experience, and talent management initiatives.
• Lead organizational change initiatives, remove barriers, balance automation with human judgment, and ensure risk management.
• Drive adoption of HR technology solutions, develop digital fluency, and use AI to streamline processes.

Skills

HR leadership

Data analysis

Stakeholder management

Talent management

Education

Bachelor's degree

Master's Degree or MBA

Tools

HRIS/Analytics tools

Job description

Description

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. Through the combination of employee engagement and technology, PXT empowers Amazonians whose dedication and creativity consistently deliver exceptional customer experiences.

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. Through the combination of employee engagement and technology, PXT empowers Amazonians whose dedication and creativity consistently deliver exceptional customer experiences.

Key job responsibilities

• Own and create sustainable HR strategies that drive improvements in attrition, attendance, and engagement while setting clear vision for the HR team. Model, train, and coach behavioral expectations and hold operations and HR teams accountable for timely resolution of concerns and maintaining service excellence.
• Work closely with Business Leader(s) as a strategic partner on all people-related decisions, providing leadership coaching and constructive feedback to enhance their capabilities while collaborating on strategies for equitable hiring, retention, development, and performance optimization to build strong, engaged teams.
• Establish effective partnerships with specialized HR functions, including centers of excellence and shared services (e.g., compensation, staffing, recruiting). Challenge status quo and leverage technology to drive improved performance and employee experiences, scaling solutions across the site, region and beyond.
• Collaborate with site and regional leadership teams to harmonize site-specific priorities in alignment with broader organizational goals, with particular focus on diversity & inclusion, employee experience, and talent management initiatives. Use data-driven insights to inform strategy and measure impact.
• Lead, champion, and ensure follow-through on organizational and operational change initiatives. Remove barriers that impede change adoption, balance automation with human judgment, and respond resourcefully to new demands, priorities, challenges or obstacles. Demonstrate high judgment in decision-making while maintaining strong risk management and compliance standards.
• Drive adoption and optimization of HR technology solutions to enhance efficiency, data accuracy, and employee experience. Lead the HR team in developing digital fluency, leveraging analytics for decision-making, and utilizing AI to streamline processes while maintaining a human-centered approach.

A day in the life

Your day will be a dynamic blend of strategic partnership and hands-on people management. You'll navigate multiple priorities, from leadership development to employee engagement initiatives. Balancing immediate needs with long-term objectives, you'll respond to time-sensitive matters while driving strategic workforce planning. Using cutting-edge AI-powered analytics, you'll derive real-time insights to tackle challenges in attrition, attendance, and engagement. You'll collaborate closely with business leaders, guiding them through critical decisions and change management processes. Your expertise will be crucial in analyzing key performance indicators and implementing data-driven solutions. From the production floor to strategy meetings, you'll keep a pulse on workplace culture while steering organizational initiatives. You'll develop and empower your team to leverage innovative HR technologies, enhancing decision-making and operational efficiencies. In this fast-paced environment, you'll have numerous opportunities to innovate and create meaningful impact across your site(s) and broader organization.

About The Team

Amazon's Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.

NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF's PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.

Basic Qualifications

• Experience managing employee-focused processes including onboarding, benefits, investigations, training and talent management
• Bachelor's degree
• 7+ years of human resources leadership or equivalent leadership experience (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing)
• Experience supporting hourly, front-line and salaried employee populations
• Proficiency in HR data analysis, including experience translating metrics into actionable workforce strategies and measurable business outcomes

Preferred Qualifications

• Master's Degree or MBA
• 5+ years of progressive HR leadership experience, including roles with expanding scope and responsibility
• Knowledge of employment law, employee relations, and compliance requirements
• Experience managing complex employee relations and organizational health initiatives
• Expertise in full-cycle talent management, including strategic workforce planning, talent acquisition, performance management, leadership development, succession planning, and organizational effectiveness
• Track record of building and developing high-performing HR and/or Operations teams
• Experience leading successful HR initiatives in fast-paced operational environments
• Strong interpersonal skills with demonstrated ability to influence, communicate effectively, and manage conflict
• Ability to advance technology initiatives, including AI integration and emerging tools, to drive operational excellence
• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, NC, Garner - 149,600.00 - 202,400.00 USD annually