Sr. HR Generalist

MW Partner; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

MW Partner in San Jose, CA is seeking an experienced HR professional to lead complex case management, advise leadership on sensitive workforce matters, and ensure compliant, compassionate outcomes.

You will triage inquiries, coordinate with Legal, Security, and HRBPs, and drive process improvements to scale HR operations in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience; 8+ years of HR experience preferred.
• Expertise in organizational changes, leave programs, and accommodation processes.
• Strong problem-solving with compassionate yet firm approach.
• Able to manage a full caseload with SLA adherence and audit-ready docs.

Responsibilities

• Provide consultation on sensitive work-related issues across levels.
• Triage and respond to internal HR inquiries and assess options.
• Lead intake and resolution of complex HR cases with empathy.
• Leverage case management systems to address employee needs and analyze trends.
• Collaborate with Legal, Security, and HR partners; communicate at all levels.
• Provide updates on policy changes and enable teams with clarity.
• Drive process improvements to scale HR operations.

Skills

HR leadership

Communication skills

Problem-solving

Independent work

Time management

Documentation accuracy

Education

Bachelor's degree or equivalent experience

8+ years HR experience preferred

Tools

Case management systems

Reporting & analytics

Workflow optimization

Job description

Responsibilities and duties:

• Provide consultation and guidance to all levels of the organization on sensitive work-related issues, such as organization changes, accommodations, and leave-related policies
• Triage and respond to questions from our internal HR teams to collaborate on cases, assess options, and provide risk assessments
• Lead the intake, triage, and resolution of complex HR inquiries with speed and empathy, aligning cross-functional resources to connect impacted individuals to the right support
• Leverage case management systems to address employee needs with care and efficiency-using reporting and insights to identify trends and inform strategies that strengthen our business
• Partner with various collaborators as needed (Legal, Security, Employee Relations, HRBPs, etc.); demonstrate the capacity to communicate efficiently at all levels
• Foster continuous team enablement by providing compelling updates on process and policy changes-equipping colleagues with the clarity and self-assurance to excel
• Influence and contribute to process improvements that drive business scalability

Requirements:

• Bachelor's degree or equivalent experience preferred; 8+ years of HR experience preferred
• Proven HR expertise with specialized knowledge in complex HR topics such as organizational changes, leave of absence programs, and interactive accommodation processes, ensuring employees receive support with care, compliance, and confidence
• Demonstrated problem-solving capabilities for complex cases, with an understanding of the need to be both compassionate and firm to navigate various business challenges
• Manages a full caseload independently with accuracy and consistency - meeting SLA timelines and maintaining audit-ready documentation from the start of the assignment
• Strong communication skills, including written and oral communication
• Applies existing tools and workflows effectively, and flags process gaps or improvement ideas to the team as they arise
• Demonstrated ability to work independently and make decisions with confidence-delivering results in fast-paced environments and meeting deadlines, time constraints, and SLAs
• Ability to build trust and apply judgment to make decisions on cases and partner concerns