Human Resources Generalist

Certus Pest, Inc.; Austin, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Certus Pest, Inc. is seeking a field-based HR Generalist to provide front-line HR support to teams and leaders, ensuring consistent execution of HR practices, responsive case handling, and strong follow-through on company initiatives.

You will report to the Field HR Operations team and back up peers across territories as needed. Responsibilities include handling ER cases, compliance tasks, investigations, and documentation; acting as the primary HR contact for locations; supporting acquisitions,

Qualifications

• 2–4 years of HR experience in field-based or multi-location settings.
• Working knowledge of federal and multi-state employment laws.
• Ability to travel up to 25%, including overnights; use HRIS, Microsoft Office, and HR reporting tools.

Responsibilities

• Execute ER cases, compliance tasks, investigations, and documentation.
• Serve as the primary HR point of contact for assigned locations and field leaders.
• Back up peers across territories as needed.
• Execute established performance management standards.
• Provide HR presence during acquisitions and support onboarding/transition needs.
• Support HR initiatives (open enrollment, wellness events, contests, merit cycle) through logistics and communication.
• Travel as needed, up to ~25% with overnights, for field support and investigations.

Skills

Employee relations

Performance management

HR documentation

HRIS & reporting

Education

Bachelor’s degree in HR or related field

PHR/SHRM-CP certification

Tools

Microsoft Office

Job description

Description

HR Generalist

Purpose

Provide field-based HR support to team members and leaders, ensuring consistent execution of HR practices, responsive case handling, and strong follow-through on company initiatives. Serve as the first-line HR partner in the field, reporting to and backing up Field HR Operations team.

Key Contributions

• Execute HR field support including ER cases, compliance tasks, investigations, and documentation.
• Serve as the primary HR point of contact for assigned locations, building direct rapport with field leaders.
• Back up peers across territories as needed
• Execute established performance management standards.
• Provide HR presence during acquisitions as needed, supporting onboarding and transition needs.
• Support execution of company HR initiatives (e.g., open enrollment, wellness events, contests, annual merit cycle) through communication, logistics, and field leader follow-up.
• Travel as needed, up to ~25% with overnights, for field support, investigations, acquisitions, and meetings.

Success Metrics

• ER case support: 85%+ of assigned ER cases closed within 7 business days; complex cases escalated with complete documentation and timely updates.
• Compliance execution: 100% of local HR tasks (reviews, PIPs, investigations) executed accurately and on time.
• Acquisition support: 100% of assigned follow-up tasks completed within 30 days when engaged by the HR Integration Partner or HRBP.
• Company initiative execution: 100% of assigned sites complete HR program requirements (OE, merit, wellness, contests) on time.
• Leader partnership: = 90% of managers report HRG as responsive and effective in supporting team member inquiries and needs.
• Capability growth: Demonstrated year-over-year expansion of responsibilities toward independent HR case handling, investigations, and acquisition support.

Growth Impact

• Resolves routine local issues, reducing escalations to senior HR.
• Reduces compliance risk by following HR policy and labor standards.
• Adds acquisition integration capacity without added headcount.
• Supports retention and engagement by completing local HR programs.
• Reduces hiring cost and risk by building an internal pipeline for Senior HR Generalist roles.

Capabilities & Strengths

• Field Execution & Reliability: Delivers consistent, accurate HR support under established processes; builds trust with field leaders through responsiveness and follow-through.
• Developing Judgment: Recognizes when a matter falls within standard case-handling versus when it needs escalation; growing independent decision-making under guidance.
• Collaborative Partnership: Works effectively with peer HR Generalists and the Senior HRG/HRBP, communicates clearly, and maintains confidentiality and professionalism in sensitive matters.

Requirements

Required Qualifications

• 2–4 years of HR experience, including employee relations, performance management, and HR documentation in field-based or multi-location settings.
• Working knowledge of federal and multi-state employment laws and HR practices for assigned territory.
• Ability to travel up to 25%, including overnights, and use HRIS, Microsoft Office, and HR reporting tools.

Preferred Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field; equivalent relevant experience considered.
• PHR, SHRM-CP, or equivalent certification.
• Experience supporting acquisitions, organizational change, or a private equity-backed, high-growth home services or field operations organization.
• Bilingual (English/Spanish).