Sr. Help Desk Support Technician

ID Logistics; Truesdell (WI); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

401K with match

Health insurance

Vision & Dental

Job summary

ID Logistics is seeking a Sr. Help Desk Support Technician to maintain and support computer systems and networks within a 3PL warehouse environment.

The role emphasizes troubleshooting, automation support, and coordination between technical and production operations. You will operate Monday–Friday, 8 AM to 5 PM, with limited travel as needed.

Qualifications

• High school diploma or equivalent.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of Windows 10 and Microsoft Server products, Office Suite, TCP/IP, VPNs, data backup, virus protection, and network monitoring.
• Strong analytical and troubleshooting skills with ability to manage technical operations.
• Excellent diagnostic, problem-solving, organizational and time-management skills.
• Effective verbal, written and presentation communication.
• Ability to participate in on-call support in a 24/7 environment.

Responsibilities

• Develop and maintain local networks to optimize performance.
• Troubleshoot and analyze warehouse operational equipment and systems.
• Plan short- and long-term goals for warehouse operations.
• Support PowerShell scripting/automation.
• Own the relationship between technical operations and production operations.
• Package software installations across many computers.
• Ensure security and privacy of networks and systems.
• Troubleshoot to diagnose and resolve problems.
• Set up workstations and peripherals (routers, printers, etc.).
• Check hardware (HDD, mice, keyboards) for functionality.
• Install and configure software per specifications.
• Provide user orientation and guidance for new software/equipment.
• Maintain repair logs and maintenance schedules.
• Identify equipment shortages and place orders.
• Follow GMPs and report noncompliance.

Skills

End-user support

IT support

Analytical troubleshooting

Communication

On-call support

Education

High school diploma

Tools

Windows 10

Microsoft Server

Microsoft Office Suite

TCP/IP networking

VPN technologies

Data backup

Virus protection

Network monitoring

Job description

ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters inJohns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/ customer-centricorganization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.

Position Overview:

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Schedule:Monday through Friday, 8 AM - 5 PM

Work Travel:limited travel based on business needs

Competitive Total Rewards Package:Attractive annual salary of $65,000- $72,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

Key Responsibilities:

• Develop and maintain local networks in ways that optimize performance.
• Perform system trouble shooting and analysis of warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations.
• Support PowerShell scripting/automating.
• Own the relationship with between technical operations and production operations.
• Package software installations on many computers at a time.
• Ensure security and privacy of networks and computer systems.
• Perform troubleshooting to diagnose and resolve problems.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

This position is not eligible for immigration sponsorship.

Requirements

Minimum Qualifications:

• High school diploma and relevant work experience in lieu of an advanced degree.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of:
  • Microsoft Windows 10 and Microsoft Server product line
  • Microsoft Office Suite
  • TCP/IP networking, VPN technologies
  • Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with the ability to manage technical operations.
• Excellent diagnostic and problem-solving abilities.
• Outstanding organizational and time-management skills.
• Effective communication skills (verbal, written, and presentation).
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Preferred Qualifications:

• 3+ years of experience with Warehouse Management Systems (WMS).
• Experience with RF technology.
• In-depth knowledge of data privacy principles and advanced network security.
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment.

Total Rewards

ID Logistics offers a generous benefits package for eligible associates to include 401K with match, Health, Vision, Dental and vacation and sick time. Compensation is determined based on several factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and geographic location. The posted range is presented to illustrate variables within these factors.

Schedule

First Shift

SafetySensitive

No

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