Global Operations Associate

Flexport; Bellevue (KY); On-site; USD 56,000 - 63,000; Full time

Job summary

Flexport in Bellevue, WA, is seeking a Global Operations Associate for our North American Operations group. You will own end-to-end movement of global shipments within a regional network, coordinating with ocean and air carriers, customs, and partners to ensure a high-quality, on-time customer experience.

This role emphasizes process discipline, data-driven decision making, and collaboration with technology partners to drive automation and efficiency.

Qualifications

• 2+ years in logistics, freight forwarding, supply chain, or ocean carrier ops.
• Bachelor’s Degree preferred.
• Able to adapt to a fast-paced environment.
• Strong time management and prioritization.
• Attention to detail and receptiveness to feedback.
• Fluent in English.
• Compliance-focused attitude for a regulated industry.

Responsibilities

• Be the frontline to ensure on-time shipments and handle exceptions.
• Meet internal KPIs and SLAs for quality delivery.
• Follow standard operating procedures.
• Own the client experience; resolve issues quickly and ensure smooth operations.
• Coordinate day-to-day logistics with partners and carriers.
• Execute end-to-end movement of freight in the region, including imports/exports.
• Assist shipments managed by partners to drive autonomy.
• Quote and invoice client shipments with P&L responsibility.
• Prepare for QBR/MBR and lead client calls when needed.

Skills

Fluent English

Effective communication

Teamwork

Problem-solving

Attention to detail

Education

Bachelor's Degree

Job description

About the company

At the company, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use the company technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put the company center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

*Come join our rapidly growing team in Bellevue, and help us make global trade easy for everyone!* The Opportunity:

the company's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. the company Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As the company continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will

• Be the “front line” to ensure the highest standard of the company quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP)
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about the company since we operate in a heavily regulated industry.

#LI-onsite

*The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at the company, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.*

The US base salary range for this position (this does not include bonus, equity and benefits):

$55,680—$62,600 USD

Commitment to Equal Opportunity

At the company, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protect