Sr. Global Operations Manager

Verkada; San Mateo (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare programs

Job summary

Verkada in California is seeking a Senior Global Operations Manager of Fulfillment & Outbound Logistics to own the global 3PL network and oversee inbound, warehouse, and outbound logistics across regions. You will optimize supply chain performance, manage strategic logistics partners, and drive cost savings while ensuring world-class service levels.

We are looking for an experienced operations leader who thrives in fast-paced environments and excels at building scalable global logistics

Qualifications

• 8+ years in supply chain or logistics.
• 5+ years managing 3PL partnerships.
• Experience with multi-region global logistics.
• Proficient Excel for reporting and data analysis.

Responsibilities

• Own partnerships with global 3PL providers.
• Oversee inbound, warehouse, outbound across regions.
• Drive cost reductions and efficiency improvements.
• Develop KPIs and monitor performance.

Skills

3PL partnerships

Global logistics

Cost reduction

Data analysis

Education

Bachelor's degree

Tools

WMS

TMS

ERP

Excel

Job description

Who We Are

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.
You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.

About The Role

As the Senior Global Operations Manager of Fulfillment & Outbound Logistics, you will own Verkada's global 3PL network and oversee inbound, warehouse, and outbound logistics operations across multiple regions. You'll be responsible for optimizing supply chain performance, managing strategic logistics partners, driving cost savings, and ensuring world-class service levels. We're looking for an experienced operations leader who thrives in fast-paced environments, enjoys solving complex supply chain challenges, and is passionate about building scalable global logistics processes.

What You’ll Do

• Own and manage strategic partnerships with global 3PL providers, including vendor selection, contract negotiations, performance management, and quarterly business reviews.
• Oversee inbound, warehouse, and outbound logistics operations across APAC, EMEA, and the Americas.
• Drive continuous improvement initiatives to increase operational efficiency, reduce costs, and improve service levels across the supply chain.
• Develop and monitor KPIs including freight costs, inventory performance, order accuracy, fill rates, and on-time delivery.
• Manage inventory deployment strategies, distribution network optimization, and reverse logistics (RMA/refurbishment) programs.
• Partner cross-functionally with Supply Chain, Planning, Operations, and external logistics providers to resolve operational issues and improve execution.
• Establish and maintain supply chain SOPs while driving adoption of best practices across internal teams and 3PL partners.
• Lead implementation and optimization of supply chain systems, including WMS, TMS, and ERP integrations.
• Present operational performance, trends, and strategic recommendations to senior leadership.
• Must be willing and able to work onsite five days per week.

What You Bring

• 8+ years of experience in supply chain, logistics, or operations management, including 5+ years managing 3PL partnerships.
• Experience overseeing global logistics operations across multiple regions and international supply chains.
• Strong background in warehouse, transportation, fulfillment, and distribution network management.
• Experience with WMS, TMS, ERP platforms, and advanced Excel for reporting and data analysis.
• Proven success driving cost reduction initiatives and improving operational efficiency through process optimization.
• Experience managing vendor relationships, negotiating contracts, and holding logistics providers accountable to SLAs.
• Strong analytical and problem-solving skills with the ability to translate data into operational improvements.
• Excellent communication and project management skills with experience leading cross-functional initiatives.
• Bachelor's degree in Supply Chain, Operations, Business, or a related field. APICS CSCP, Lean Six Sigma, or similar certifications are a plus.

Employee Benefits

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80