Sr. Global Contingent Workforce MSP Program Manager

EverHive; California (MO); Hybrid; USD 110,000 - 160,000; Full time

Job summary

EverHive is seeking a Global MSP Contingent Workforce Program Manager to lead day-to-day operations for a world-class program within a major gaming/tech client base.

In this role you will oversee vendor relationships, drive compliance, optimize VMS usage, and collaborate with global stakeholders to improve performance metrics and daily operations.

The position offers a dynamic environment with growth opportunities and a focus on inclusion and innovation.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• CCWP certification is a plus.
• Proven ability to excel in the operational intricacies of contingent workforce management.
• In‑depth knowledge of employment laws, compliance issues, and risk management related to contingent workers.
• Strong communication, interpersonal, and problem‑solving skills.
• Proficient in the day‑to‑day usage of workforce management tools and analytics.
• Ability to multitask and manage competing priorities effectively.

Responsibilities

• Manage the day-to-day global operations of the contingent workforce program, ensuring adherence to established policies and procedures.
• Oversee vendor relationships, managing the end-to-end process of requisition, selection, and onboarding of contingent workers.
• Be responsible for the global MSP and Contingent Workforce landscape, with specific experience in one or more regions (EMEA, APAC, LATAM).
• Develop and maintain operational compliance protocols, ensuring daily activities align with legal and regulatory requirements.
• Conduct regular audits of contingent workforce files and documentation to identify and mitigate operational risks.
• Collaborate with team to optimize VMS tools tailored for operational efficiency.
• Provide hands‑on support for the daily use of VMS tools, addressing operational challenges and optimizing functionality.
• Implement tracking mechanisms for KPIs to monitor operational efficiency on a daily basis.
• Generate reports and analytics to provide insights into daily program performance and identify areas for operational improvement.
• Collaborate with internal stakeholders daily, addressing immediate workforce needs and ensuring alignment with the contingent workforce strategy.
• Provide ongoing support to internal teams by addressing day‑to‑day questions, concerns, and operational challenges related to contingent workforce management.
• Identify and implement operational improvements to enhance the efficiency of the contingent workforce program on a day‑to‑day basis.

Job description

Global Client Operations

Location:Remote/Hybrid (Los Angeles, CA area preferred)

POSITION DETAILS:

At EverHive, we're on a mission to continue as the world's fastest-growing contingent workforce solutions provider – and we need your help! Our firm's reputation is impeccable, and we're continuing to scale globally to help top-grossing companies in tech, entertainment, finance, gaming, and biotech industries. If you're looking for a role where you can make a real impact and contribute to creating a total talent ecosystem that ensures companies thrive, then look no further. You'll join a team of passionate, top-notch professionals dedicated to what they do. We're proud to have been named Best Workplaces in INC Magazine, received the Minority Supplier of the Year award, and been ranked #9 in INC 5000 Fastest Growing Company. Join us and let's continue to grow together!

We are seeking a dynamic Global MSP Contingent Workforce Program Manager to join our global client's team in the Los Angeles area. This role involves managing day-to-day operations and driving program evolution within a leading video game company. The ideal candidate will have a proven track record in operational excellence within contingent workforce management and will excel in executing daily tasks.

Operational Program Execution and Excellence

• Manage the day-to-day global operations of the contingent workforce program, ensuring adherence to established policies and procedures.
• Oversee vendor relationships, managing the end-to-end process of requisition, selection, and onboarding of contingent workers.
• Be responsible for the global MSP and Contingent Workforce landscape, with specific experience in one or more regions (EMEA, APAC, LATAM).

Compliance and Risk Management

• Develop and maintain operational compliance protocols, ensuring daily activities align with legal and regulatory requirements.
• Conduct regular audits of contingent workforce files and documentation to identify and mitigate operational risks.

Technology Integration and Daily Usage

• Collaborate with team to optimize VMS tools tailored for operational efficiency.
• Provide hands‑on support for the daily use of VMS tools, addressing operational challenges and optimizing functionality.

Performance Metrics and Daily Reporting

• Implement tracking mechanisms for key performance indicators (KPIs) to monitor operational efficiency on a daily basis.
• Generate reports and analytics to provide insights into daily program performance and identify areas for operational improvement.

Stakeholder Collaboration and Support

• Collaborate with internal stakeholders daily, addressing immediate workforce needs and ensuring alignment with the contingent workforce strategy.
• Provide ongoing support to internal teams by addressing day‑to‑day questions, concerns, and operational challenges related to contingent workforce management.

Continuous Improvement at the Operational Level

• Identify and implement operational improvements to enhance the efficiency of the contingent workforce program on a day‑to‑day basis.
• Stay attuned to operational trends and implement adjustments promptly.

What it Takes to Catch Our Eye:

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• CCWP certification is a plus.
• Proven ability to excel in the operational intricacies of contingent workforce management.
• In‑depth knowledge of employment laws, compliance issues, and risk management related to contingent workers.
• Strong communication, interpersonal, and problem‑solving skills
• Proficient in the day‑to‑day usage of workforce management tools and analytics.
• Ability to multitask and manage competing priorities effectively.
• You enjoy seeing the fruits of your labor
• You have a strategic mindset with a never‑ender pursuit of service excellence.

How to really knock our socks off

• Previous experience creating end‑to‑end vendor playbooks for internal and external stakeholders
• Ability to quickly and seamlessly address concerns from many stakeholders with grace and finesse.
• Prior experience working with gaming or entertainment companies.
• Cross‑functional team relationship management skills.
• Experience with both domestic and international supplier programs.
• Experience with financial reconciliation and reporting for contingent workforce programs.
• Experience with workforce planning initiatives, particularly around contingent labor.
• Specific experience running successful MSP programs

Come be part of the change for contingent worker programs.

At EverHive, you will help shape the future of an ever‑changing workforce. We take pride in providing a fun and supportive work environment where our employees can grow and thrive. We offer competitive compensation packages, comprehensive benefits, and opportunities for career advancement.

EverHive is proudly committed to recruiting and retaining a diverse and inclusive workforce.

As an Equal Opportunity Employer, we never discriminate based on race, religion, national origin, gender, disability or other applicable legally protected characteristics.