Fire Alarm Service Technician

The Hiller Companies; New Castle (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

The Hiller Companies is seeking a Fire Alarm Service Technician to inspect, test, maintain and repair fire alarm systems in accordance with industry standards. The technician will emphasize repair and maintenance and provide expert guidance to customers.

Core duties include routine inspections, testing of panels and detectors, and documenting findings. The role requires troubleshooting, on-call responses, and preventive maintenance to ensure system reliability and safety.

Responsibilities

• Inspect fire alarm components and control panels to verify proper operation.
• Prepare detailed inspection and test reports documenting findings and deficiencies according to NFPA codes.
• Troubleshoot malfunctions and perform repairs on wiring, devices and software as needed.
• Respond to service calls promptly, diagnose problems and restore system functionality.
• Perform preventive maintenance such as cleaning, calibration and battery replacement.

Skills

Fire protection knowledge

Electrical safety

Customer service

Job description

The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Technician.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary

A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance and repair of fire alarm systems in accordance with industry standards and regulations, with an emphasis on repair and maintenance. The Fire Alarm Technician plays a critical role in safeguarding lives and property by conducting thorough and detailed inspections, performing required maintenance & necessary repairs and providing expert advice to valued customers.

Key Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures