Sr. Financial Services Representative (Senior Bank Teller)

SmartBank; Tennessee; On-site; USD 35,000 - 55,000; Full time

Job summary

Join an innovative financial institution dedicated to creating 'WOW' experiences for clients. As a Senior Financial Services Representative, you will embody core values while providing exceptional customer service and managing banking operations. This role offers a comprehensive benefits package, including health insurance, a 401(k) plan with employer match, and generous paid time off. You'll work in a supportive environment that prioritizes individual growth and community involvement. If you're ready to make a difference and thrive in a dynamic team, this opportunity is perfect for you.

Benefits

Medical, dental, and vision insurance

401(k) plan with employer match

Generous paid time off (PTO)

SmartFlex Days

Paid community involvement opportunities

Company-provided apparel

Tuition reimbursement

Mental health benefits

Qualifications

• Minimum 1 year of banking experience required.
• Prior experience in cash handling is essential.

Responsibilities

• Serve as the primary point of contact for clients, providing exceptional service.
• Engage in daily Lobby Management tasks, ensuring client hospitality.
• Accurately process deposits, payments, and cash transactions.

Skills

Customer Service

Cash Handling

Banking Operations

Education

High School Diploma or equivalent

Job description

Job Category: Branch Administration

Requisition Number: SRFIN002222

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• Posted : April 28, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Description

At SmartBank, our benefits package is designed to enhance your life. You'll enjoy medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with a 4% employer match. Our generous paid time off (PTO), SmartFlex Days, and 11 Paid Company Holidays promote work-life balance. Engage in paid community involvement, enjoy company apparel, and access tuition reimbursement for your growth.

About Us

SmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating "WOW" experiences for our clients. For over 15 years, we've been delivering on this purpose in Tennessee, Alabama, and Florida, and we're continuously expanding our reach. Our team is empowered to care for our clients and actively participate in the communities we serve. At SmartBank, we prioritize individual needs, set high expectations, and celebrate achievements – that's the SmartBank way.

Your Role as a Senior Financial Services Representative

As a Senior Financial Services Representative (SR FSR), you'll play a vital role in our mission. Your responsibilities will include:

• Embodying SmartBank's Core Values and Core Purpose.
• Follow and embrace the SmartBank Way
• Serve as the primary point of contact for our clients, providing exceptional service, and directing inquiries to the appropriate channels.
• Engage in daily Lobby Management tasks, including warmly greeting clients, offering hospitality, making introductions, and ensuring refreshments are available.
• Accurately receives deposits and payments for all types of SmartBank accounts, verifies cash and negotiability of checks and issues receipts, giving credit for funds according to Bank policies. Provides clients with account information.
• Cashes checks and accepts withdrawal requests in accordance with Bank policies, referring questionable transactions to supervisor for approval.
• Provides special services as needed, including, redeeming US Savings Bonds, issuing Official Checks, coin deposits and coin orders.
• Processes payments for SmartBank credit cards, local utilities, and other services. Ensures that payment information is transmitted to appropriate agencies by daily cut-off.

Qualifications for the Ideal Candidate

To excel in this role, you should possess the following qualifications:

• High School Diploma or equivalent.
• Minimum 1 year of banking experience
• Prior experience in cash handling.

Work Schedule

The Financial Services Representative typically works during standard business hours from 8:30 a.m. to 5:00 p.m. Monday through Friday.

SmartBank can offer you a comprehensive benefits package, including:

• Medical, dental, vision, life, and disability insurance.
• A 401(k) plan with an employer match of up to 4%.
• Generous paid time off (PTO), including a minimum of 3 weeks.
• SmartFlex Days.
• Up to 11 Paid Company Holidays.
• Mental health benefits, include 8 free sessions with a coach or certified professional.
• Paid community involvement opportunities.
• Company-provided apparel at no cost.
• Learning and development opportunities, including professional and career development and tuition reimbursement.

Are you ready to be a part of the SmartBank team and experience all these incredible benefits? We look forward to welcoming you to our exceptional team!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.