SR FIELD SERVICES TECHNICIAN

Stanford Health Care; Palo Alto (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading healthcare provider as a Field Services Technician II, where you will play a crucial role in ensuring smooth IT operations across multiple locations. You will oversee the installation, configuration, and maintenance of various devices while collaborating with engineering teams to resolve technical issues. This position offers a unique opportunity to enhance your skills in a dynamic environment, providing exceptional service to healthcare professionals and patients alike. If you're passionate about technology and customer service, this role is perfect for you.

Qualifications

• 5+ years of related work experience, preferably in healthcare IT.
• Experience with Windows, Mac OS, and common applications.

Responsibilities

• Monitor technician activity and optimize support across SHC locations.
• Provide professional service and customer support during field visits.

Skills

Windows

Mac OS

Customer Service

Communication Skills

Fieldwork Accuracy

Education

Four-year college degree

Advanced certifications (e.g., MOS, MCSA Office 365)

Tools

HP hardware

Dell hardware

Tangent hardware

Apple hardware

Cisco routers

Cisco switches

Wireless access points

Job description

1.0 FTE Full-time Day - 08 Hour R2546460 Onsite
108480032 TDS Support Svcs Technology & Digital Solutions PALO ALTO, 500 Pasteur Dr, California

If you're ready to be part of our legacy of hope and innovation, we encourage you to explore our current job openings. Your best is waiting to be discovered.

This is a Stanford Health Care job.

A Brief Overview

The Field Services Technician II is responsible for providing work direction to field technicians responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices at SHC locations across the San Francisco Bay Area. The technician will also provide L2/L3 support as needed and collaborate with the SHC Service Desk and desktop engineering teams to identify and resolve recurring issues.

Locations

Stanford Health Care

What you will do

• Monitor technician activity across SHC field locations, optimize support, and provide escalated technical assistance as needed.
• Collaborate with desktop and network engineering teams to diagnose and resolve recurring incidents.
• Address escalated service issues, communicate with IT customers, and coordinate support efforts.
• Perform root cause analysis on recurring issues and share findings with relevant teams.
• Provide professional service and customer support during field visits or dispatches.
• Oversee onsite installation, configuration, repair, and maintenance of various devices and peripherals.
• Conduct basic onsite network troubleshooting, port management, and hardware/software updates.
• Assist in diagnosing problems beforehand, managing parts, and documenting issues to minimize downtime.
• Coordinate with OEM vendors for parts or assistance when necessary.
• Support and set up during special events at SHC locations.
• Maintain accurate updates in Asset Management systems, track asset data, and manage asset audits and exceptions.
• Ensure compliance with process standards and manage remedial actions as needed.
• Build relationships with vendors, assist in procurement, and participate in bid gathering and negotiations.

Education Qualifications

• Four-year college degree or advanced certifications (e.g., MOS, MCSA Office 365)

Experience Qualifications

• At least five years of related work experience, preferably in healthcare IT.

Required Knowledge, Skills, and Abilities

• Experience with Windows, Mac OS, and common applications.
• Proficiency with hardware systems from HP, Dell, Tangent, Apple; OEM certification or 3+ years on at least two hardware types.
• Knowledge of tablets, printers, monitors, network devices, Cisco routers, switches, wireless access points, LAN/WAN equipment.
• Certifications: MCSA Windows 7/8, CompTIA A+; preferred: CCIE, CCNA, CCNP, etc.
• Excellent customer service, communication skills, and fieldwork accuracy.

Licenses and Certifications

• Driver’s License – Any US State.

Core Principles

All employees are expected to uphold SHC’s commitment to exceptional patient and family experiences through the C-I-CARE standards, emphasizing patient-centered interactions and effective communication.

Equal Opportunity Statement

Stanford Health Care values diversity and is committed to equal opportunity employment. We do not discriminate based on race, color, sex, sexual orientation, gender identity, religion, age, national origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or perception of these. All qualified applicants, including those with criminal convictions, will be considered following an individual assessment.

Base Pay Scale: Generally starting at $42.49 - $55.24 per hour. The final salary depends on various factors including experience, education, and training. This scale does not guarantee a specific wage.