Sr. Field Service Technician

Swire-Coca--cola; Tempe (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Swire Coca-Cola in Tempe is seeking a Senior Field Service Technician to diagnose and repair beverage equipment at customer sites, including fountain dispensers, coolers, and related systems. This role covers installation, removal, and proactive service with a focus on quality and customer satisfaction.

Ideal candidates have 2+ years in appliance service, a valid driver's license, the ability to lift 50 pounds, and flexibility to work weekends.

Qualifications

• High School Diploma or GED required.
• CFC Refrigeration Certification preferred.
• 2+ years’ experience diagnosing and repairing consumer or commercial appliances.

Responsibilities

• Diagnose complex fountain machine equipment and determine parts and repairs.
• Travel to customer locations in the assigned area.
• Effectively interact with customers, management, and associates.
• Document travel, labor, and materials using a handheld device.
• Maintain parts inventory valued at $30–$35K and keep vehicle clean and safe.
• Attend meetings as assigned; assist with special projects and other duties.

Skills

SAP CONA

Microsoft Outlook

PDF Reader

Education

High School Diploma

Job description

What does a Sr. Field Service Technician at Swire Coca-Cola do?

Visit customers in assigned geography to diagnose and repair moderate to highly complex Coca-Cola beverage equipment provided to customers for resale of Coca-Cola products. Equipment includes fountain beverage dispensers, coolers, vendors, payment systems and ancillary equipment. Visits (service orders) are generally scheduled through assigned dispatcher but can be technician generated proactively. Responsible for the transportation, installation, removal, and repair (as needed) of fountain beverage dispensers, vendor and cooler equipment as assigned. Works under limited supervision.

Job Details:

Schedule: 11:30am - 8:00pm Sun - Thurs

Job Level: 3

Responsibilities:

• Diagnose multiple types of complex fountain machine equipment ( e.g. B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine) and other beverage equipment to determine work, parts, and materials needed and make required repairs. Move or remove equipment as required.
• Travel to and from customer locations in assigned area.
• Effective and appropriate interaction with customers, management, and associates.
• Upon completion of service call, clean and sanitize equipment, clean work area.
• By use of handheld device; document travel, labor, and materials (parts and supplies) use for each activity.
• Correctly check in and out equipment and materials (parts and supplies).
• Maintain accurate parts inventory ($30-$35K est. value). Maintain a clean, organized, and safe vehicle.
• Attend meetings as assigned
• Assist with special projects and events as assigned
• Assist other associates as assigned
• Performs other duties as assigned.

Requirements:

• High School Diploma (or GED) required
• CFC Refrigeration Certification upon hire preferred
• 2+ years' experience in diagnosis & repair of consumer or commercial appliances required
• 1+ years beverage service technician (EFC, fountain install, bottle/can reactive) experience preferred
• Must be able to demonstrate proficiency in SAP CONA, Microsoft Outlook, and PDF reader on an iPhone and/or iPad type device
• Must be at least 21 years of age
• Must have a valid driver’s license
• Driving record must meet Swire’s vehicle policy requirements
• Ability to work weekends and holidays as assigned
• Ability to work with minimal supervision
• Ability to lift a minimum of 50 pounds
• Ability to complete B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage Juice Machine, and Fundamental Skills certifications certification within first year
• Ability to complete equipment manufacturing and company training within 180 days of hire