Sr. Field Service Representative - Power/Electrical

Schneider Electric USA, Inc in; City of Rochester (NY); On-site; USD 80,000 - 121,000; Full time

Job summary

A leading company in electrical power and automation seeks a Sr. Field Service Representative. This role involves servicing power distribution equipment, providing training, and collaborating with customers. Ideal candidates will have strong technical skills and experience in field service, with a focus on problem-solving and customer satisfaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Family Leave

Flexible Work Arrangements

Paid Time Off

Stock Purchase Options

Qualifications

• 5-7+ years' experience in field service, particularly with UPS systems.
• Ability to read blueprints and schematics.

Responsibilities

• Perform assembly, startup, diagnostics, repairs, and preventive maintenance.
• Travel within the region or nationwide, including overnight stays.

Skills

Problem Solving

Customer Focus

Technical Manual Interpretation

Education

Associate's Degree

Vocational Certification

Job description

Sr. Field Service Representative - Power/Electrical (Finance)

For this U.S.-based position, the expected compensation range is $80,640 - $120,960 per year, including base pay and short-term incentive.

The salary range applies to candidates within the United States. Compensation is determined based on role responsibility, experience, skills, education, and performance. Schneider Electric offers a comprehensive benefits package, including medical, dental, vision, life insurance, flexible work arrangements, paid family leave, 401(k) with match, well-being and recognition programs, holidays, paid time off, stock purchase options, and military leave benefits.

Applicants must submit an online application. The company accepts applications continuously until the position is filled.

Great people make Schneider Electric a great company.

Our Field Service Representatives play a vital role by collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostics, repairs, and preventive maintenance on equipment across various environments. They are problem solvers, customer-focused, passionate, and the future of Schneider Electric.

We provide all necessary training, tools, uniforms, mobile devices, and laptops for daily work.

This is a site-based role with occasional nonstandard hours, guaranteed 40 hours plus overtime, primarily at customer sites.

The position focuses on servicing power distribution and critical power infrastructure equipment.

Typical daily tasks include:

• Pre-site, startup, repair, preventive maintenance, and field modifications
• Problem solving with customers and team members
• Completing reports and data sheets
• Resolving escalated issues with management support
• Ongoing product training and development

Additional responsibilities may involve:

• Travel within the region or nationwide, including overnight stays
• Supporting larger system startups and projects
• Collaborating with teams on complex projects
• Representing the District Service Manager in operational matters

Ideal candidates will have:

• An Associate's degree, vocational certification, military training, or similar experience in electrical disciplines
• Ability to read blueprints and schematics
• Strong understanding of AC/DC power principles and components
• 5-7+ years' experience in field service, particularly with UPS systems, power distribution, switchgear, and related equipment
• Knowledge of safety practices, NFPA-70E or OSHA preferred
• Good driving and diagnostic skills
• Ability to interpret technical manuals and write service reports
• Physical ability to perform strenuous tasks and work outdoors in various conditions

What we offer:

Training in our state-of-the-art facility, ongoing learning, and mentorship. Benefits include flexible work, paid leave, 401(k), health coverage, holidays, paid time off, stock purchase, and more.

We encourage you to apply today and be part of a team dedicated to making an impact in the world of electrical power and automation.