Field Service Representative

Eaton; Richmond (VA); Remote; USD 67,000 - 99,000; Full time

Job summary

Join a leading company as a Field Service Representative, a remote role requiring up to 25% travel. You will work on electrical equipment projects, deliver technical solutions, and ensure customer satisfaction through timely service reports. Ideal candidates have a strong background in electrical systems and problem-solving skills.

Benefits

Health and Welfare benefits

Retirement benefits

Qualifications

• Minimum 2 years of electrical or mechanical industry experience.
• Must possess a valid driver's license.
• Experience in testing and troubleshooting electrical systems.

Responsibilities

• Work on assigned projects for electrical equipment.
• Deliver technical solutions to customers.
• Generate service reports on work and product performance.

Skills

Test Equipment Operation

Troubleshooting Techniques

Power Quality Measurements

Disaster Recovery

Protection & Control Design

Strong problem-solving skills

Education

High School Diploma or GED

Bachelor’s degree in Engineering

Tools

Hand and power tools

Job description

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Eaton’s ES AMER ESS division is currently seeking a Field Service Representative. This is a remote position that requires up to 25% travel with company vehicle provided.

The expected annual salary range for this role is $67500.0 - $99000.0 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team.

In This Role, You Will

• Work on assigned projects for electrical equipment
• Deliver technical solutions to customers
• Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
• Display proficiency in the following: Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design
• Generate timely and accurate service reports on work, product performance, and warranties.
  
  
  

Qualifications

Basic (Required) Qualifications

• High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered, candidates must be within a 50-mile radius of Richmond VA to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Must possess a valid driver's license
  
  
  

Preferred Qualifications

• Bachelor’s degree in Engineering from an accredited institution
• Minimum of 1 year of field service evaluating and servicing
  
  
  

electrical distribution or control systems

• Electrical or General Contractor’s License
• Professional Engineering License
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Experience performing power quality measurements, troubleshooting, analysisas well as protective relays
• NICET/NETA certification
  
  
  

Position Success Criteria

• Successfully complete and maintain compliance with Eaton’s safety program and policy
• Submit to periodic customer required background and drug screenings
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• This position requires you to drive an Eaton vehicle
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
• Practices electrical safety measures
• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb and regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull greater than 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong computer skills
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines
  
  
  

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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