Sr. Field Performance Technician

Sunrun Inc.; Honolulu (HI); On-site; USD 50,000 - 70,000; Full time

Job summary

Sunrun Inc. is hiring a Field Performance Technician in Honolulu, Hawaii. The candidate will manage service and warranty schedules, lead training for new field service technicians, and ensure high-performance standards. Essential qualifications include a High School diploma, experience in field construction or solar, and strong problem-solving and customer service skills. The role requires the ability to work outdoors in various conditions and to adhere to safety protocols.

Qualifications

• Must have 1-3 years of experience in field construction or solar.
• PV design or electrical experience is preferred.
• Must maintain a clean driving record and possess a valid driver’s license.

Responsibilities

• Organize and maintain warranty and service schedule.
• Lead meetings to train local field service team on best practices.
• Support on-boarding and training for new field performance team members.

Skills

Knowledge of the NEC and applicable codes and standards

Excellent customer service

Organizational and time management skills

Electrical installation knowledge

Problem-solving skills

Strong computer skills

Education

High School diploma

1-3 years of previous field construction or solar experience

Tools

PV systems knowledge

Job description

Overview

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The field service / field performance technician must have the ability to work both independently and as a member of the performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

Essential Duties and Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the on‑boarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

Education and Experience

• 1‑3 years of previous field construction or solar experience required.
• PV design or PV electrical experience is preferred.
• High School diploma is required.

License and Certification Requirements

• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required.

Skills and Competencies

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player, looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV installation knowledge: Working knowledge of current NEC codes, ability to interpret single line drawings and PV systems from roof to meter, demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie‑in and code and how PV systems operate, understands interconnection activities, understands basic construction principles.
• Safety: Adheres to company safety policies and procedures, able to identify and report safety hazards and encourage others to work safely.
• Customer service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, remain tactful when communicating.
• Results driven: Proven ability to meet deadlines and key metrics, works independently, as a team player, and drives results in a fast paced, team based environment, willing to assist teammates and build strong relationships to achieve company and department goals.
• Problem solving: Solid logical decision making and troubleshooting skills, ability to problem solve in a timely and effective manner, takes ownership of issues or questions, escalates problems appropriately and follows up with the customer.

Physical Demands

• Ability to transport materials and equipment up to 50 pounds frequently and up to 100 pounds with assistance.
• Ability to work on rooftops with various angles and surfaces requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing and balance.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions including but not limited to excessive noise, extreme heat, extreme cold, wet environment and humidity.
• Ability to frequently utilize hand functions requiring fine motor skills.
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other PPE.
• Ability to work and maintain balance on roofs and other areas of height.
• Ability to work in the sun and possibly low light conditions.
• Ability to walk on rafters, roof tiles, and roof shingles without damage.
• Ability to distinguish colors such as red, black, yellow, white, green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces requiring kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. EEO | Sunrun