Certified Field Performance Technician

Sunrun; Fort Worth (TX); On-site; USD 75,000 - 100,000; Full time

Job summary

Sunrun is seeking a Field Performance Technician 3 to perform advanced troubleshooting and complex service diagnosis, and to train other Field Performance team members. A valid Journeyman/Electrician certification is required by state regulations.

The role involves leading warranty/service scheduling, coordinating labor, and developing the field team while striving to exceed KPIs like turnaround time and dispatch rate. PV installation knowledge is preferred for this position.

Qualifications

• 3+ years of field construction experience, with at least 1 year in solar service.
• PV electrical experience preferred.
• Must hold a Journeyman License/Electrician Certification per state/local requirements.

Responsibilities

• Organize, lead, and maintain warranty and service schedule.
• Coordinate labor resources with Electrical Foreman, Construction Supervisor and Branch Manager for service and warranty projects.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance KPIs including turnaround time, experience rating and dispatches completed.

Skills

Electrical troubleshooting

Team leadership

Customer service

Communication skills

Safety compliance

PV installation knowledge

Education

High School diploma

PV design experience

Job description

The Field Performance Technician 3 performs advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.

Essential Duties And Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.
• Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license.

Education And Experience

• 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry.
• High School diploma is required.
• PV design or PV electrical experience is preferred.

License And Certification Requirements

• Valid state or local Electrical Journeyman license required; the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license.

Skills And Competencies

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player, looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes; ability to interpret single line drawings and PV systems from roof to meter; demonstrates knowledge of electrical principles related to solar interconnection/tie‑in and code; understands interconnection activities; understands basic construction principles.
• Safety: Adheres to company safety policies and procedures, including ability to identify and report safety hazards and to encourage others to work safely.
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remain tactful when communicating.
• Results Driven: Proven ability to meet deadlines and key metrics; works independently, as a team player, and drives results in a fast paced, team based environment; willing to assist teammates and build strong relationships to achieve company and department goals.
• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner; exercises good judgment; takes ownership of issues or questions and will escalates to the appropriate persons and follow up accordingly with the customer; knows when to involve supervisors.

Physical Demands

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.
• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment.
• Ability to work and maintain balance on roofs and other areas of height.
• Ability to work in the sun and possibly low light conditions.
• Ability to walk on rafters, roof tiles, and roof shingles without damage.
• Ability to distinguish colors such as red, black, yellow, white, green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.