Sr. Field Performance Technician

Sunrun; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee development programs

Well-being initiatives

Safety-focused culture

Job summary

Sunrun, the leading home solar and battery company, is seeking Field Performance Technicians in New York. This role involves managing service and warranty work while collaborating with a dedicated team. Ideal candidates will bring previous field construction or solar experience and a strong commitment to customer service.

Responsibilities include overseeing scheduling, training team members, and achieving performance metrics. Join us in fostering a culture focused on employee growth and support!

Qualifications

• 1-3 years of previous field construction or solar experience required.
• PV design or PV electrical experience preferred.
• Valid state or local Electrical Journeyman certification or license preferred.

Responsibilities

• Organize and maintain the warranty and service schedule.
• Work with team leaders to allocate labor resources.
• Assist in training for Field Service Technicians.

Skills

Knowledge of the NEC and applicable codes

Excellent customer service

Excellent verbal and written communication skills

Electrical/PV installation knowledge

Education

High School diploma

Tools

Basic construction tools

Computers

Job description

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. It’s why we’ve become the #1 home solar and battery company in America. We give employees development, well‑being, and safety first, creating a culture that supports growth. Our vertically integrated model gives us total control over every part of the energy lifecycle -- from sale through installation and beyond -- so you can find endless career opportunities.

Overview

Field Performance Technicians manage, schedule, and complete all service and warranty related work. They work both independently and as a member of the Performance O&M team, interacting closely with customers, Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling Field Service team.

Essential Duties and Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators, including but not limited to turnaround time, experience rating, and average dispatches completed.
• Assist with other tasks, including inspections and site audits when assigned.

Education and Experience

• 1–3 years of previous field construction or solar experience required.
• PV design or PV electrical experience preferred.
• High School diploma required.

License and Certification Requirements

• Must maintain a clean driving record with a successful driving background check. Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements, an Electrical Journeyman certification or license may be required.

Skills and Competencies

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV installation knowledge: working knowledge of current NEC codes, ability to interpret single‑line drawings and PV systems from roof to meter, understanding of electrical principles, interconnection, tie‑in, and basic construction principles.
• Adheres to company safety policies and procedures, identifies and reports safety hazards, and encourages others to work safely.
• Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remain tactful when communicating.
• Results driven: proven ability to meet deadlines and key metrics, works independently or as part of a fast‑paced team, and demonstrates willingness to assist teammates.
• Problem solving: solid decision‑making and troubleshooting skills, good judgment, ownership of issues, escalation when appropriate, and follow‑up with the customer.

Physical Demands

• Transport materials and equipment up to 50 pounds frequently (up to 100 pounds with assistance).
• Work on rooftops with various angles and surfaces, requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Climb ladders.
• Work in outdoor weather conditions, including excessive noise, extreme heat, extreme cold, wet environments, and humidity.
• Frequent use of hand functions requiring fine motor skills.
• Work within the safe range of equipment such as ladders, fall protection harnesses, and personal protective equipment.
• Maintain balance on roofs and other high areas.
• Work in sun and occasionally low‑light conditions.
• Walk on rafters, roof tiles, and roof shingles without damage.
• Distinguish colors such as red, black, yellow, white, and green.
• Work in confined spaces such as attics, basements, and crawl spaces, requiring kneeling and crouching.
• Hear verbal commands and warnings.
• Work with chemicals using appropriate protections.

Disclaimer

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Equal Employment Opportunity

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex, or any other basis protected by law.

If you are a qualified individual with a disability and need reasonable accommodation during the hiring process or to perform this role, please contact us at [e-mail].