Sr. Field Performance Technician

Sunrun; Hempfield Township (Westmoreland County); On-site; USD 42,705 - 57,859; Full time

Job summary

Sunrun is seeking Field Performance Technicians to manage and complete service and warranty work. You will coordinate schedules with the Field Service Team and interact with the Branch Manager and Senior Foreman to optimize labor resources.

The role requires 1-3 years of solar or field construction experience, with a preference for PV design knowledge. A high school diploma is mandatory. A valid driver’s license and clean record are required.

Qualifications

• 1-3 years of field construction or solar experience.
• PV design or PV electrical experience preferred.
• High School diploma required.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators, including but not limited to turnaround time, experience rating, and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

Skills

Customer service

Communication

Time management

Teamwork

Safety

Problem solving

PV installation knowledge

NEC knowledge

Electrical knowledge

Education

High School diploma

Electrical Journeyman certification

Job description

Overview

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. They work both independently and as part of the Performance O&M team, interacting closely with customers, Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling Field Service Team.

Essential Duties and Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators, including but not limited to turnaround time, experience rating, and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

Education and Experience

• 1-3 years of previous field construction or solar experience required.
• PV design or PV electrical experience is preferred.
• High School diploma required.

License and Certification Requirements

• Must maintain a clean driving record and pass a driving background check; must be 21 years old and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred; may be required depending on state requirements.

Skills and Competencies

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes; ability to interpret single line drawings and PV systems from roof to meter; familiarity with interconnection/tie‑in and code principles.
• Safety: Adherence to company safety policies and procedures; ability to identify and report safety hazards and encourage safe work.
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers.
• Results Driven: Proven ability to meet deadlines and key metrics; works independently and as part of a team; drives results in a fast‑paced, team‑based environment.
• Problem Solving: Solid logical decision‑making and troubleshooting skills; exercises good judgment; takes ownership of issues; escalates problems appropriately.

Physical Demands

• Transport materials and equipment up to 50 pounds frequently, up to 100 pounds with assistance.
• Work on rooftops with various angles and surfaces requiring bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Climb ladders.
• Work in outdoor weather conditions, including excessive noise, extreme heat and cold, wet environment, and humidity.
• Use fine motor skills for hand functions such as manipulation, grasping, and pinching.
• Use PPE such as ladders, fall protection harnesses.
• Work and maintain balance on roofs and roofs with height.
• Work in sun and potentially low light conditions.
• Walk on rafters, roof tiles, and roof shingles without damage.
• Distinguish colors such as red, black, yellow, white, green.
• Work in confined spaces such as attics, basements, crawl spaces; requires kneeling and crouching.
• Hear verbal commands and warnings.
• Work with chemicals using appropriate protections.

Disclaimer

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Equal Employment Opportunity Statement

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Compensation

Starting Salary/Wage: $31.69 to $42.25 per hour.

Candidate Accommodations

If you are a qualified individual with a disability and need reasonable accommodation during the hiring process or to perform this role, please contact us at [e-mail].

Recruiter

Arielle Creagan ([e-mail])

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.