Certified Field Performance Technician

Sunrun Inc.; Fort Worth (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Sunrun Inc. is seeking a Field Performance Technician 3 to perform advanced troubleshooting and complex service diagnoses.

This role also trains and develops other Field Performance team members and requires a Journeyman license or equivalent per local/state requirements. Responsibilities include coordinating warranty and service schedules, allocating labor, and mentoring technicians while exceeding field performance KPIs.

Qualifications

• 3+ years of field construction experience with at least 1 year as a solar service technician.
• High School diploma is required.
• PV design or PV electrical experience is preferred.
• Valid state or local Journeyman license or Electrician certification as required by local/state rules.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Coordinate labor resources with supervisors to support service and warranty projects.
• Assist with training and development for Field Service Technicians.
• Lead regular meetings to align and train the field service team.
• Support onboarding and training of new field performance team members.
• Strive to meet or exceed key performance indicators such as turnaround time and dispatches completed.
• Assist with inspections and site audits as needed.

Skills

Electrical knowledge

NEC standards

Customer service

Team leadership

Communication

Safety awareness

Education

High School diploma

PV design experience

Job description

Overview

Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.

Essential Duties and Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.
• Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license.

Education and Experience

• 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry.
• High School diploma is required.
• Pv design or PV electrical experience is preferred.

License and Certification Requirements

• Valid state or local Electrical Journeyman license required; the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license.

Skills and Competencies

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player, looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
• Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating.
• Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals.
• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors.

Physical Demands

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.
• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment.
• Ability to work and maintain balance on roofs and other areas of height.
• Ability to work in the sun and possibly low light conditions.
• Ability to walk on rafters, roof tiles, and roof shingles without damage.
• Ability to distinguish colors such as red, black, yellow, white, green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

Disclaimer

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.