Certified Field Performance Technician

Sunrun; United States; On-site; USD 44,000 - 58,671; Full time

Job summary

Sunrun is looking for a Field Performance Technician 3 to perform advanced troubleshooting and service diagnostics, lead training for the Field Performance team, and uphold electrical certifications. This role requires strong customer service skills, a high school diploma, and specific field experience in the solar industry. It offers a starting wage between $31.94 to $42.59 per hour. The position demands a solid understanding of electrical codes, organizational skills, and the ability to work in various outdoor conditions.

Qualifications

• Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements.
• 3+ years of previous field construction experience required, with at least 1 year as a service technician in the solar industry.
• PV design or PV electrical experience is preferred.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with Electrical Foreman to allocate labor resources.
• Assist with training and development for team members.
• Lead meetings to train on best practices.

Skills

Knowledge of the NEC and applicable codes and standards

Excellent verbal and written communication skills

Excellent organizational and time management skills

Customer Service: Ability to establish rapport

Problem Solving: Solid logical decision-making and troubleshooting skills

Education

High School diploma

3+ years of previous field construction experience

Tools

Electrical/PV Installation Knowledge

Job description

Field Performance Technician 3 will perform advanced troubleshooting and complex service diagnosis, train and develop Field Performance team members, and hold an electrical certification per state requirements.

Essential Duties and Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators, including but not limited to turnaround time, experience rating, and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.
• Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g., wireman license.

Education and Experience

• 3+ years of previous field construction experience required, with at least 1 year as a service technician in the solar industry.
• High School diploma is required.
• PV design or PV electrical experience is preferred.

License and Certification Requirements

• Valid state or local Electrical Journeyman license required.

Skills and Competencies

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes, ability to interpret single line drawings and PV systems from roof to meter, understanding of electrical principles as they pertain to solar interconnection and code compliance, and basic construction principles.
• Safety: Adheres to company safety policies and procedures, ability to identify and report safety hazards, and ability to encourage others to work safely.
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remain tactful when communicating.
• Results Driven: Proven ability to meet deadlines and key metrics, works independently and as a team player, and drives results in a fast‑paced, team‑based environment. Willing to assist teammates and build strong relationships to achieve company and department goals.
• Problem Solving: Solid logical decision‑making and troubleshooting skills, able to solve issues in a timely and effective manner, exercises good judgment, takes ownership of issues, escalates problems appropriately, and follows up with the customer.

Physical Demands

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
• Ability to work on rooftops with various angles and surfaces, requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and maintaining balance.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions, including extreme heat, cold, wet environments, and humidity.
• Ability to perform fine motor tasks such as manipulation, grasping, and pinching.
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses, and other personal protective equipment.
• Ability to work and maintain balance on roofs and other elevated areas.
• Ability to work in the sun and occasionally low‑light conditions.
• Ability to walk on rafters, roof tiles, and shingles without damage.
• Ability to distinguish colors such as red, black, yellow, white, and green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces, requiring kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

Disclaimer

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, and the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Compensation

Starting salary/wage for this opportunity: $31.94 to $42.59 per hour.

Equal Opportunity Employer

Sunrun Inc. and its subsidiaries are equal‑opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Accommodations for Applicants with Disabilities

We can provide reasonable accommodations during the hiring process and for the role. If you are a qualified individual with a disability, please contact [e-mail].