Sr. Field Performance Technician

Sunrun Inc.

San Jose (CA)

On-site

USD 45,474 - 60,628

Full time

14 days+

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Job summary

Sunrun Inc. is looking for a Field Performance Technician in San Jose, CA, responsible for managing service and warranty work. The role involves organizing service schedules, leading training for field technicians, and collaborating with supervisors to allocate resources effectively. Candidates should have 1–3 years of experience in solar or field construction, a high school diploma, and strong skills in customer service and electrical installations. Starting salary ranges from $33.01 to $44.01 per hour.

Qualifications

1–3 years of field construction or solar experience required.
PV design or electrical experience preferred.
Must maintain a clean driving record and possess a valid driver’s license.

Responsibilities

Organize and lead the warranty and service schedule.
Allocate labor resources to service projects as needed.
Assist with training for field technicians.
Lead meetings to train the local field service team.

Skills

Knowledge of the NEC and applicable codes and standards

Motivated team player

Proven track record of excellent customer service

Excellent verbal and written communication skills

Excellent organizational and time management skills

Strong computer skills

Electrical/PV Installation Knowledge

Safety adherence

Customer service skills

Results-driven mindset

Problem-solving skills

Education

High School diploma

Tools

Electrical tools and equipment

Personal protective equipment

Job description

About Sunrun

Since 2007, Sunrun has grown into America's #1 home solar and battery company. We train you to work across different teams—from qualifying homes for solar to installing, inspecting, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons.

Overview

Field Performance Technicians manage, schedule, and complete all service and warranty related work. They work independently or as part of the Performance O&M team, interacting closely with customers, Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling Field Service Team.

Essential Duties and Responsibilities

Organize, lead, and maintain the warranty and service schedule.
Work with the Electrical Foreman, Construction Supervisor, and the Branch Manager to allocate labor resources to service and warranty projects as needed.
Assist with training and development for Field Service Technicians and Field Communications Technicians.
Lead regular meetings to align and train the local field service team on best practices.
Support the onboarding and training of new members of the field performance team.
Regularly exceed defined goals for field performance key performance indicators including turnaround time, experience rating, and average dispatches completed.
Assist with other tasks including inspections and site audits when assigned.

Education and Experience

1–3 years of previous field construction or solar experience required.
PV design or PV electrical experience is preferred.
High School diploma is required.

License and Certification Requirements

Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.
Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required.

Skills and Competencies

Knowledge of the NEC and applicable codes and standards.
Motivated team player looking to succeed.
Proven track record of excellent customer service.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Strong computer skills.
Electrical/PV Installation Knowledge: Working knowledge of current NEC codes, ability to interpret single line drawings and PV systems from roof to meter, and understanding of electrical principles as they pertain to solar interconnection/tie‑in and code.
Safety: Adhere to company safety policies and procedures, identify and report safety hazards, and encourage others to work safely.
Customer Service: Establish rapport, build relationships, and remain tactful when communicating with external and internal customers and coworkers.
Results Driven: Meet deadlines and key metrics, work independently and as a team player, and drive results in a fast‑paced, team‑based environment.
Problem Solving: Solid logical decision making and troubleshooting skills, exercise good judgment, take ownership of issues, and escalation to appropriate persons.

Physical Demands

Transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
Work on rooftops with various angles and surfaces requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
Climb ladders.
Work in outdoor weather conditions including excessive noise, extreme heat, extreme cold, wet environment, and humidity.
Utilize hand functions requiring fine motor skills.
Operate within the safe range of equipment such as ladders, fall protection harnesses, and other personal protective equipment.
Maintain balance on roofs and other areas of height.
Work in the sun and possibly low light conditions.
Walk on rafters, roof tiles, and roof shingles without damage.
Distinguish colors such as red, black, yellow, white, green.
Work in confined spaces such as attics, basements, and crawl spaces requiring kneeling and crouching.
Hear verbal commands and warnings.
Work with chemicals using appropriate protections.

Disclaimer

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Equal Employment Opportunity

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Compensation