Sr. Field Engineer

ZipRecruiter; Neptune City (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in video managed services is seeking a Senior Field Engineer to oversee project commitments and ensure high-quality customer service. The role involves troubleshooting, project management, and collaboration with clients to design solutions. Candidates should have a background in engineering and strong communication skills, with opportunities for travel and professional growth.

Benefits

401(k) plan

Flex 125 plans

Qualifications

• Extensive experience with AV equipment and systems.
• Strong communication skills and client engagement experience.
• Ability to develop system designs and cost estimates.

Responsibilities

• Troubleshoot issues and ensure resolution.
• Interface with clients to document requirements.
• Manage multiple projects to ensure timely completion.

Skills

Troubleshooting

Problem-solving

Communication

Technical documentation

Project management

Teamwork

Education

Degree in audio engineering, electrical engineering, computer science, or related fields

Certifications in AV systems (e.g., Crestron, AMX)

Tools

AutoCAD

Visio

MS Office Suite

Job description

Job Description

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Senior Field Engineer who will focus on a fast-paced, high-volume production and engineering environment. The Senior Field Engineer is responsible for meeting project commitments (both financial and non-financial) and ensuring the overall quality of external customer service. Responsibilities include strategic and operational planning within the field engineering departments, monitoring project performance, financial analysis including job cost monitoring and reporting, staff training, and adherence to standard operating procedures.

Roles & Responsibilities:

• Troubleshoot issues, make recommendations, and ensure resolution in collaboration with the team.
• Communicate complex technical issues clearly and respond to detailed inquiries.
• Handle confidential information with discretion.
• Provide technical support to the sales team promptly and comprehensively.
• Interface with clients and job sites to document requirements and conditions.
• Design customer solutions based on requirements and site conditions.
• Collaborate with clients, architects, and staff throughout the design and delivery process.
• Develop Statements of Work based on system designs and customer needs.
• Create system design diagrams, specifications, and operational narratives.
• Estimate project costs accurately.
• Respond technically to RFPs, RFQs, and RFIs.
• Maintain comprehensive project documentation.
• Communicate effectively with all stakeholders.
• Manage multiple projects to ensure timely and within-budget completion.
• Adhere to company standards and interpret technical documents correctly.
• Create Scope of Work documents reflecting solutions and limitations.
• Present solutions to executive audiences.
• Participate in transition activities from pre-sales to implementation.
• Develop and test solutions in lab environments.
• Analyze customer networks for visual communication needs.
• Support special projects as needed.
• Research technical issues involving network and AV equipment.
• Collaborate with vendors on current and future technologies.
• Perform other duties as assigned.

Leadership & Supervisory Responsibilities:

• None

Skills & Abilities:

• Discretion handling confidential info.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills for technical issues.
• Ability to develop system designs and cost estimates.
• Proficiency in technical documentation and project management.
• Effective coordination and time management.
• Knowledge of policies, procedures, and standards.
• Experience in creating SOW documents and technical presentations.
• Experience with pre-sales and implementation.
• Proficiency in testing environments and network analysis.
• Deep understanding of AV, videoconferencing, and IT products.
• Knowledge of service standards for video and audio conferencing.
• Familiarity with AutoCAD, Visio, or similar tools.
• Proficient in MS Office Suite.
• Knowledge of video network infrastructure.
• Certifications such as Polycom/Tandberg/Cisco (TCE/CVE) and InfoComm CTS (advanced CTS-D) are desirable.
• Willingness to pursue additional training.
• High professionalism and integrity.
• Strong teamwork and customer service skills.
• Excellent written, verbal, and interpersonal communication skills.

Education & Experience:

• A degree in audio engineering, electrical engineering, computer science, or related fields is preferred but not required.
• Certifications in AV systems (e.g., Crestron, AMX) are beneficial.
• Extensive experience with AV equipment, systems, and troubleshooting.
• Experience leading technician teams and managing projects.
• Strong communication skills and client engagement experience.

Additional Requirements:

• Ability to lift objects up to 50 lbs.
• Regular sitting, standing, and walking.
• Occasional weekend or night work.
• Domestic and international travel with multi-night stays.
• Valid passport and U.S. driver’s license.
• Willingness to undergo background checks, drug tests, and security clearances.

Join us for a competitive salary and benefits package, including 401(k) and Flex 125 plans.

We are an equal opportunity employer, encouraging women, minorities, individuals with disabilities, and veterans to apply. We prohibit retaliation and ensure compliance with all applicable laws and regulations.