Sr. Facilities Manager

cw; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

CW is seeking a Sr. Facilities Manager in the Columbus, OH area to oversee multiple facilities, an entire campus, or a client portfolio. You will lead a staff, ensure policy and program implementation, and focus on safety, quality, and tenant experience in collaboration with client goals.

The role emphasizes coordinating services, financials, vendors, and manpower to meet current and future needs while maintaining KPI performance within the portfolio.

Qualifications

• Oversee multiple facilities and campus operations.
• Experience managing budgets, vendor contracts and KPIs.
• Experience in restaurant/retail/customer-facing environments valued.

Responsibilities

• Oversee day-to-day facilities operations, ensuring services meet needs and safety standards.
• Manage service contracts cost effectively and monitor performance.
• Lead regional oversight of locations and upkeep of interior/exterior conditions.
• Ensure prompt responses to client/occupant requests across the region.
• Implement ongoing contract reviews to align client needs with services.
• Prepare consolidated reporting on budgets, contracts and expenditures.
• Develop annual facility budgets, forecasts and business plans.
• Support capital budgets and a five-year maintenance plan.
• Coordinate data collection and reporting to assess objectives and cost savings.
• Support vendor coordination across the regional portfolio.
• Drive customer focus in all operational activities and promote best practices.

Skills

Leadership

Facility management

Budgeting

Vendor coordination

Customer-facing environments

Job description

Job Title

Sr. Facilities Manager

Job Description Summary

This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and could have direct reports. The Sr. Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. Experience supporting restaurant, retail, and other customer-facing environments is highly valued, particularly where operational consistency, speed of response, brand standards, and guest/employee experience are critical. The position is the primary liaison with the client and leads the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Sr. Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio.

Job Description

PREFERRABLY LOCATED IN THE COLUMBUS, OH AREA

This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and could have direct reports. The Sr. Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. Experience supporting restaurant, retail, and other customer-facing environments is highly valued, particularly where operational consistency, speed of response, brand standards, and guest/employee experience are critical. The position is the primary liaison with the client and leads the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Sr. Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio.

RESPONSIBILITIES

• Oversee day-to-day operations of facilities, restaurant or retail ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that services are delivered in a manner consistent with C&W policies and ownership directives
• Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP's, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met
• Lead regional oversight of retail restaurant locations, with responsibility for maintenance programs relating to the interior and exterior conditions, appearance, and operation of assigned locations
• Ensure consistent, positive, and prompt response to requests from the client and retail restaurant operators/occupants across the region
• Implement ongoing contract review programs to constantly assess client, operator, and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the client and assigned locations
• Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex
• Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans
• Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives
• Coordinate the collection, analysis and reporting of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions
• Support vendor coordination, operational alignment, and issue resolution across the assigned regional portfolio of retail restaurant locations
• Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and