Director of Workplace Operations & Facilities

Vaco Recruiter Services; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Unknown professional services organization in Columbus seeks a Director of Workplace Operations & Facilities to oversee facilities, administrative operations, and workplace services across multiple offices.

You will evaluate processes, identify efficiency opportunities, and ensure support functions deliver a consistent, high-quality experience for employees, clients, and visitors. Travel monthly to other offices to support teams and initiatives.

Job description

A well-established professional services organization in Columbus is seeking a Director of Workplace Operations & Facilities to oversee facilities, administrative operations, and workplace services across multiple offices.

This leader will evaluate existing processes, identify opportunities to improve efficiency, and ensure support functions deliver a consistent, high-quality experience for employees, clients, and visitors. The ideal candidate brings experience leading teams across multiple locations and enjoys improving how an organization operates.

Responsibilities

• Oversee facilities and workplace operations across multiple offices, ensuring spaces are well-maintained, functional, and aligned with organizational needs.
• Lead administrative and support functions, including reception, hospitality, document production, and general business services.
• Manage facilities-related projects, office improvements, vendor relationships, and workplace service initiatives.
• Evaluate existing operational structures, staffing models, and workflows to identify opportunities for greater efficiency and service quality.
• Develop and implement consistent service standards, policies, and procedures across locations.
• Lead, coach, and develop managers and support staff, establishing clear expectations and promoting accountability.
• Partner with organizational leadership to assess workplace needs, resolve operational challenges, and support business priorities.
• Oversee budgets, vendor contracts, expenses, and resource allocation for assigned operational functions.
• Lead process improvement and change management initiatives, ensuring effective implementation across offices.
• Monitor service delivery and operational performance, using feedback and performance measures to guide improvements.
• Foster a collaborative, service-oriented culture focused on responsiveness, professionalism, and continuous improvement.
• Travel monthly to other offices to support teams, oversee projects, and assess operational needs.

Qualifications

• Significant experience leading facilities, workplace services, administrative operations, or business support functions within a multi-office organization.
• Previous experience managing managers and developing teams across multiple operational functions.
• Demonstrated success improving operational structures, workflows, and service delivery.
• Experience overseeing facilities operations, workplace projects, vendor relationships, and related budgets.
• Ability to balance strategic planning with hands‑on operational leadership and problem‑solving.
• Experience managing budgets, contracts, and resource allocation.
• Excellent communication and relationship‑building skills with the ability to collaborate effectively with senior leadership and employees across the organization.
• Sound judgment and organizational skills with the ability to manage competing priorities across multiple locations.
• Background in professional services or another service‑oriented, multi‑location environment preferred.
• Willingness to travel monthly to support office operations and organizational initiatives.

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