Sr. Expert / Specialist, Payroll Tax and Services

Intuit; Frisco (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Intuit in Frisco, Texas, is seeking a Tax Processor 4 to independently resolve the organization’s most complex tax cases and serve as the escalation endpoint for non-precedented issues, ensuring accurate and timely tax compliance for millions of customers across our platforms. The role requires 3+ years in tax processing, a Bachelor’s degree, and strong knowledge of multi-jurisdictional tax rules.

You will coach teammates and collaborate with technology and operations to validate tax

Qualifications

• 3+ years in tax processing or payroll tax operations.
• Bachelor’s degree; FPC/CPP preferred.
• Advanced multi-jurisdictional tax knowledge.
• Ability to coach and develop teammates.
• Strong problem-solving for complex tax cases.
• Experience with tax/payroll systems and reconciliation tooling.

Responsibilities

• Own resolution of the most complex tax notices and multi-jurisdictional issues.
• Escalation point for non-precedented cases; determine root cause and resolution path.
• Audit payroll records for compliance and identify control gaps.
• Create SOPs and training materials; coach less experienced processors.
• Serve as SME on tax treatment and filing requirements for internal partners.
• Collaborate with technology to validate automated tax calculations.
• Prepare and file complex amended returns and escalated correspondence.
• Stay current on regulatory changes and communicate impacts.

Skills

Tax processing

Regulatory expertise

Coaching & training

Cross-functional collaboration

Payroll systems proficiency

Education

Bachelor’s degree

FPC/CPP preferred

Tools

Tax/payroll systems

Reconciliation tooling

Job description

At Intuit, our mission is powering prosperity around the world. The Tax Processor 4 role is an advanced specialist position within our Tax Processing function, responsible for independently resolving the organization's most complex tax cases, serving as the team's escalation endpoint for non-precedented issues, and building the technical capability of less experienced Tax Processors. This role supports accurate and timely tax compliance for millions of customers across our platforms.

Responsibilities

• Independently own resolution of the most complex tax notices, multi-jurisdictional issues, and penalty abatements, applying deep regulatory expertise with minimal supervision
• Serve as the team's escalation point for complex, non-precedented cases; determine root cause and resolution path where no established procedure exists
• Conduct audits of payroll records for compliance, identifying control gaps and recommending corrective action for the specific cases and accounts involved (case-level - see Discussion Point 6 for the boundary with EX5's systemic scope)
• Author and maintain SOP documentation and training materials; provide informal coaching and guidance to less experienced Tax Processors (see Discussion Point 5)
• Serve as subject-matter resource on tax treatment, filing requirements, and compliance interpretation for internal partners
• Partner with technology and operations teams to validate accuracy of automated tax calculations and system enhancements before rollout
• Prepare and file the most complex amended returns and manage correspondence for escalated, specialized cases
• Maintain expert-level currency on regulatory changes, communicating case-level impacts to the team

Qualifications

• Typically 3+ years of relevant experience in tax processing, payroll tax operations, or tax compliance, with demonstrated depth in a specialization
• Bachelor's degree or equivalent demonstrated domain expertise; FPC or CPP preferred
• Advanced knowledge of multi-jurisdictional tax regulations and agency procedures, applied independently to non-precedented cases
• Demonstrated ability to informally coach and develop team members and create training/documentation content
• Track record resolving the most complex cases in a queue with minimal escalation or rework
• Proficiency with tax/payroll systems and reconciliation tooling, including validating system changes
• Ability to translate complex tax concepts for technical and non-technical audiences

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.