Expert / Specialist, Payroll Tax and Services

Intuit; Atlanta (GA); On-site; USD 68,000 - 98,000; Full time

Job summary

Intuit is seeking a Tax Processor 3 to independently research and resolve non-routine tax issues and serve as escalation for less experienced processors. You will handle amended returns, complex reconciliations, and communicate tax guidance to customers and internal teams.

Ideal candidates bring 2+ years in payroll tax operations, a Bachelor's degree, and strong knowledge of multi-state compliance. This role supports accurate tax compliance for millions of customers across our platforms.

Qualifications

• Typically 2+ years of relevant experience in payroll tax operations or related field.
• Bachelor's degree or equivalent; FPC/CPP preferred.
• Working knowledge of tax regulations, multi-jurisdictional compliance, and government filing systems.
• Strong analytical and problem-solving skills with ability to research and resolve non-routine tax issues independently.
• Proficiency with tax and payroll systems, reconciliation tools, and spreadsheet applications.
• Effective communication skills to explain technical tax concepts to customers and internal stakeholders.
• Ability to prioritize a caseload of mixed routine and non-routine cases and meet deadlines.

Responsibilities

• Independently research and resolve non-routine tax notices, penalties, and related issues by analyzing records and applying specialized regulatory knowledge.
• Prepare and submit amended tax returns and supporting documentation with high proficiency and accuracy.
• Complete comprehensive reconciliations, identifying non-routine discrepancies and determining corrective steps.
• Communicate specialized tax guidance directly to customers and explain complex filing requirements to internal stakeholders.
• Serve as escalation point for Tax Processor 1/2 colleagues on complex cases.
• Identify and document recurring process or system friction, contributing observations to improvement discussions.
• Collaborate with cross-functional partners on cases requiring coordinated resolution.
• Maintain working knowledge of multi-state and multi-jurisdictional compliance requirements.

Skills

Payroll tax operations

Analytical skills

Communication

Education

Bachelor's degree

FPC/CPP preferred

Tools

Tax systems

Payroll systems

Job description

Overview

At Intuit, our mission is powering prosperity around the world. The Tax Processor 3 role is a specialist position within our Tax Processing function, responsible for independently resolving non-routine tax cases and serving as a point of escalation for less experienced Tax Processors on matters requiring specialized regulatory knowledge. This role supports accurate and timely tax compliance for millions of customers across our platforms.

Responsibilities

• Independently research and resolve non-routine tax notices, penalties, and related issues by analyzing records and applying specialized regulatory knowledge
• Prepare and submit amended tax returns and supporting documentation based on analysis of customer requests and audit findings with high proficiency and accuracy
• Complete comprehensive reconciliations, identifying non-routine discrepancies and determining appropriate corrective steps for individual cases
• Communicate specialized tax guidance directly to customers and explain complex filing requirements to internal stakeholders
• Serve as a point of escalation for Tax Processor 1/2 colleagues on cases requiring specialized regulatory knowledge, escalating only the most complex or precedent-setting issues further (see Discussion Point 4)
• Identify and document recurring process or system friction, contributing observations to improvement discussions owned by Tax Processor 5 or leadership
• Collaborate with cross-functional partners (payroll operations, customer support, compliance) on cases requiring coordinated resolution
• Maintain working knowledge of multi-state and multi-jurisdictional compliance requirements relevant to own caseload

Qualifications

• Typically 2+ years of relevant experience in payroll tax operations, payroll tax compliance, or a related field
• Bachelor's degree or equivalent demonstrated domain expertise; FPC or CPP preferred
• Working knowledge of tax regulations, multi-jurisdictional compliance, and government agency filing systems
• Strong analytical and problem-solving skills with ability to research and resolve non-routine tax issues independently
• Proficiency with tax and payroll systems, reconciliation tools, and spreadsheet applications
• Effective communication skills, able to explain technical tax concepts to both customers and internal stakeholders
• Demonstrated ability to prioritize a caseload of mixed routine and non-routine cases and meet deadlines

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.