Sr. Expert / Specialist, Payroll Tax and Services

Intuit, Inc.; Atlanta (GA); On-site; USD 95,000 - 125,000; Full time

Job summary

Intuit, Inc. is seeking a Tax Processor 4 who can independently resolve our most complex tax cases and serve as the escalation point for unprecedented issues.

The role also involves building the capability of less experienced Tax Processors and partnering with teams to ensure accurate tax compliance for millions of customers. You will own audits of payroll records, contribute to SOPs, and provide guidance on tax treatment and filing requirements.

Qualifications

• 3+ years of tax processing experience or payroll tax operations.
• Bachelor's degree or equivalent; FPC/CPP preferred.
• Advanced knowledge of multi-jurisdictional tax regulations and agency procedures.

Responsibilities

• Own resolution of complex tax notices and multijurisdictional issues.
• Act as escalation point for non-precedented cases and identify resolution paths.
• Audit payroll records for compliance and identify control gaps.

Skills

Tax processing

Regulatory expertise

Payroll tax operations

Analytical skills

Communication

Education

Bachelor's degree

FPC/CPP preferred

Tools

Tax/payroll software

Reconciliation tooling

Job description

At Intuit, our mission is powering prosperity around the world. The Tax Processor 4 role is an advanced specialist position within our Tax Processing function, responsible for independently resolving the organization's most complex tax cases, serving as the team's escalation endpoint for non-precedented issues, and building the technical capability of less experienced Tax Processors. This role supports accurate and timely tax compliance for millions of customers across our platforms.

Responsibilities

• Independently own resolution of the most complex tax notices, multi-jurisdictional issues, and penalty abatements, applying deep regulatory expertise with minimal supervision
• Serve as the team's escalation point for complex, non-precedented cases; determine root cause and resolution path where no established procedure exists
• Conduct audits of payroll records for compliance, identifying control gaps and recommending corrective action for the specific cases and accounts involved (case-level — see Discussion Point 6 for the boundary with EX5's systemic scope)
• Author and maintain SOP documentation and training materials; provide informal coaching and guidance to less experienced Tax Processors (see Discussion Point 5)
• Serve as subject-matter resource on tax treatment, filing requirements, and compliance interpretation for internal partners
• Partner with technology and operations teams to validate accuracy of automated tax calculations and system enhancements before rollout
• Prepare and file the most complex amended returns and manage correspondence for escalated, specialized cases
• Maintain expert-level currency on regulatory changes, communicating case-level impacts to the team

Qualifications

• Typically 3+ years of relevant experience in tax processing, payroll tax operations, or tax compliance, with demonstrated depth in a specialization
• Bachelor's degree or equivalent demonstrated domain expertise; FPC or CPP preferred
• Advanced knowledge of multi-jurisdictional tax regulations and agency procedures, applied independently to non-precedented cases
• Demonstrated ability to informally coach and develop team members and create training/documentation content
• Track record resolving the most complex cases in a queue with minimal escalation or rework
• Proficiency with tax/payroll systems and reconciliation tooling, including validating system changes
• Ability to translate complex tax concepts for technical and non-technical audiences

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.