Expert / Specialist, Payroll Tax and Services

Intuit, Inc.; Frisco (TX); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit, Inc. is seeking a Tax Processor 3 to independently resolve non-routine tax notices and support accurate multi-state filings across platforms.

The role requires applying specialized regulatory knowledge and delivering timely guidance to customers and internal teams. You will serve as a point of escalation for Tax Processor 1/2 colleagues, collaborate with payroll, compliance, and support teams, and maintain up-to-date knowledge of multi-jurisdictional requirements to ensure compliant

Qualifications

• Typically 2+ years of relevant experience in payroll tax operations.
• Bachelor's degree or equivalent demonstrated domain expertise; FPC or CPP preferred.
• Working knowledge of tax regulations, multi-jurisdictional compliance, and government agency filing systems.
• Strong analytical and problem-solving skills with ability to research and resolve non-routine tax issues independently.
• Proficiency with tax and payroll systems, reconciliation tools, and spreadsheet applications.
• Effective communication skills, able to explain technical tax concepts to both customers and internal stakeholders.
• Demonstrated ability to prioritize a caseload of mixed routine and non-routine cases and meet deadlines.

Responsibilities

• Independently research and resolve non-routine tax notices, penalties, and related issues by analyzing records and applying specialized regulatory knowledge.
• Prepare and submit amended tax returns and supporting documentation based on analysis of customer requests and audit findings with high proficiency and accuracy.
• Complete comprehensive reconciliations, identifying non-routine discrepancies and determining appropriate corrective steps for individual cases.
• Communicate specialized tax guidance directly to customers and explain complex filing requirements to internal stakeholders.
• Serve as a point of escalation for Tax Processor 1/2 colleagues on cases requiring specialized regulatory knowledge, escalating only the most complex or precedent-setting issues further.
• Identify and document recurring process or system friction, contributing observations to improvement discussions owned by Tax Processor 5 or leadership.
• Collaborate with cross-functional partners (payroll operations, customer support, compliance) on cases requiring coordinated resolution.
• Maintain working knowledge of multi-state and multi-jurisdictional compliance requirements relevant to own caseload.

Skills

Tax research

Regulatory knowledge

Analytical skills

Communication skills

Education

Bachelor's degree or equivalent

FPC or CPP preferred

Tools

Payroll systems

Spreadsheet tools

Tax software

Job description

At Intuit, our mission is powering prosperity around the world. The Tax Processor 3 role is a specialist position within our Tax Processing function, responsible for independently resolving non-routine tax cases and serving as a point of escalation for less experienced Tax Processors on matters requiring specialized regulatory knowledge. This role supports accurate and timely tax compliance for millions of customers across our platforms.

Responsibilities

• Independently research and resolve non-routine tax notices, penalties, and related issues by analyzing records and applying specialized regulatory knowledge
• Prepare and submit amended tax returns and supporting documentation based on analysis of customer requests and audit findings with high proficiency and accuracy
• Complete comprehensive reconciliations, identifying non-routine discrepancies and determining appropriate corrective steps for individual cases
• Communicate specialized tax guidance directly to customers and explain complex filing requirements to internal stakeholders
• Serve as a point of escalation for Tax Processor 1/2 colleagues on cases requiring specialized regulatory knowledge, escalating only the most complex or precedent-setting issues further (see Discussion Point 4)
• Identify and document recurring process or system friction, contributing observations to improvement discussions owned by Tax Processor 5 or leadership
• Collaborate with cross-functional partners (payroll operations, customer support, compliance) on cases requiring coordinated resolution
• Maintain working knowledge of multi-state and multi-jurisdictional compliance requirements relevant to own caseload

Qualifications

• Typically 2+ years of relevant experience in payroll tax operations, payroll tax compliance, or a related field
• Bachelor's degree or equivalent demonstrated domain expertise; FPC or CPP preferred
• Working knowledge of tax regulations, multi-jurisdictional compliance, and government agency filing systems
• Strong analytical and problem-solving skills with ability to research and resolve non-routine tax issues independently
• Proficiency with tax and payroll systems, reconciliation tools, and spreadsheet applications
• Effective communication skills, able to explain technical tax concepts to both customers and internal stakeholders
• Demonstrated ability to prioritize a caseload of mixed routine and non-routine cases and meet deadlines

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.