Sr. Executive IT Support Technician

Lucid Motors; Newark (CA); On-site; USD 123,000 - 170,000; Full time

Job summary

Lucid Motors seeks an IT Support Technician to manage VIP and C-level executive IT support at their Newark headquarters. Responsibilities include ensuring optimal functionality of devices, troubleshooting issues, and collaborating with IT teams. Candidates should have extensive experience with Windows and Mac OS systems and a strong customer service focus. This is an excellent opportunity for professionals wanting to make a significant impact in a leading-edge automotive environment.

Benefits

Medical, dental, vision insurance

401k plan

Vacation time

Equity program eligibility

Discretionary annual incentive program

Qualifications

• 5+ years providing Executive Support or IT Desktop Support.
• Experience with Windows 10/11 and Apple systems.
• 2+ years implementing endpoint management tools.

Responsibilities

• Manage VIP and C-level executive IT support.
• Train VIPs and support staff in technology use.
• Research and support existing and new endpoint technologies.

Skills

Customer Service

Problem Solving

Documentation

Technical Support

Audio/Video Troubleshooting

Education

Bachelor's in Computer Science

Tools

Windows 10/11

MS Office Suite

Mac OS

Mobile Device Management

Cyber Security Tools

Job description

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Job Summary :

• Manage VIP and C-level executive IT support and ensure the user is satisfied with the remediation.
• Collaborate with business leaders and necessary IT teams to ensure our VIP users' endpoint, mobile device, peripherals, applications, and their other assigned devices are consistently working optimally.
• Review, respond, and resolve assigned trouble tickets and impromptu tasks from leadership, Helpdesk, IT teams, or our VIP users. Effectively document and communicate the resolution of issues to applicable IT teams and users appropriately.
• Adapt quickly to a fast-moving environment.
• Research, test, and support existing and new endpoint technologies requested by VIPs.
• Train VIPs and support staff in use of technology equipment and applications.
• Create and maintain technical documentation to be used by End User Services, users, and Systems Engineering teams.
• Support executive meetings including audio visual, on-site & off-site venues.
• Perform thorough site evaluations and risk analysis for executive board meetings.
• On-Site weekdays during normal business hours.
• 24 / 7 on-call support for executives, board members and their support staff.
• Own and drive IT projects and deliverables for the team.
• Up to 25% regional or global travel to support staff and events.

You Bring :

• Bachelor's degree in computer science or equivalent experience / certification.
• 5+ years providing Executive Support or IT Desktop Support in managerial role.
• 5+ years installing and supporting Windows 10 / 11 desktops, OS X, MS Office Suite, Okta, Android and iOS mobile devices.
• iCloud infrastructure experience.
• 5+ years installing and configuring computer peripherals such as external monitors, cameras, printers, scanners, etc.
• 5+ years installing and configuring end-user applications and ensuring they are patched and running optimally for the user.
• 2+ years implementing and supporting Microsoft System Center Configurations Manager (SCCM) or equivalent endpoint management tool.
• Experience working with Cyber Security tools, DNS, DHCP, TCP / IP, Microsoft Active Directory Security Groups and Active Directory Group Policies.
• Experience with Mobile Device Management technologies.
• Experience defining objectives, goals, schedules, and assignments with business leaders.
• Experience providing customer service to internal customers.
• Experience prioritizing workload and scheduling effectively to meet deadlines.
• Experience developing ways to accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.

Preferred Qualifications :

• Exemplary documentation skills.
• CompTIA A+ and / or Network+ certifications a plus.
• Extensive technical knowledge of Mac OS, iOS and Windows 10 / 11.
• Expert in audio / video troubleshooting and support.
• Strong Video Conference and presentation support skills, preferably with MS Teams and Zoom.

This is an onsite role at our Newark, CA headquarters.

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Additional Compensation and Benefits : Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and / or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Base Pay Range (Annual)

123,200-$169,400 USD

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies : Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Create a job alert for this search

It Support Technician • Newark, CA, United States