Executive Support Engineer

DRW Holdings, LLC.; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

An established industry player is seeking an Executive Support Engineer to join their dynamic Support Team. This role offers the chance to provide personalized technical support to C-Suite executives, ensuring seamless operations both in the office and remotely. Ideal candidates will have experience in troubleshooting various operating systems and AV equipment, alongside strong communication skills. Embrace the opportunity to work in a collaborative environment where innovation and integrity are valued, and take your career to the next level with a company that prioritizes growth and excellence.

Benefits

Group Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Short and Long-term Disability

Life Insurance

Health Savings Accounts

Flexible Spending Accounts

Qualifications

• 2+ years of experience supporting executives and their administrative staff.
• 3+ years troubleshooting macOS, Windows, iOS, and AV equipment.

Responsibilities

• Provide one-on-one support for C-Suite staff and their executive admins.
• Support technical setups in office and residential locations.

Skills

macOS Support

Windows Support

iOS Support

AV Conferencing Equipment

Prosumer Technology Research

Written Communication

Verbal Communication

Team Collaboration

Job description

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

We are looking for anExecutive Support Engineerto join our Support Team. A highly motivated self-starter who is eager to grow within our organization will be a perfect fit.

What you’ll do in this role:

• As a Executive Support provider, you will provide one on one support for C-Suite staff and their executive admins in office, over the phone and off site.
• Work with numerous teams to align priorities of executive requests.
• Support technical setups both in office and in residential locations, traveling within the United States when necessary.
• Effectively navigate novel support challenges and deadlines, while managing expectations.
• Own and improve support framework tailored to each executive.
• Identify, develop and maintain automated processes through a variety of shared services.
• Constantly learn and promote new technologies.
• Work collaboratively with teams across the globe.

What we're looking for:

• 2+ years of supporting executives and their administrative staff experience or similar.
• 3+ years supporting and troubleshooting macOS, Windows, iOS, and AV conferencing equipment.
• Experience researching and implementing prosumer technology for home including but not limited to A/V, desktops, laptops, and networking gear.
• Refined written and verbal communication skills with a high degree of business acumen.
• Ability to work well on a team and independently.
• Tenacious, self starter, who will continue to refine their skills and provide a consistent, world class executive experience.

The annual base salary range for this position is $120,000 to $160,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice .