Executive Support Engineer - ONSITE - (Palo Alto)

GEICO; Palo Alto (CA); On-site; USD 100,000 - 158,000; Full time

Job summary

An established industry player is looking for a highly motivated Executive Support Engineer to provide essential technical support to its Executive Leadership Team. This role is pivotal in ensuring that senior leaders can operate without technical interruptions, driving the transformation from a traditional IT model to a tech-focused organization. The ideal candidate will possess exceptional problem-solving skills and a proactive approach to anticipate and resolve issues. Join a dynamic team that values innovation and excellence, and contribute to the success of a company committed to engineering excellence and leadership support.

Benefits

Premier Medical, Dental and Vision Insurance

Paid Vacation

Sick and Parental Leave

401(k) Plan

Tuition Assistance

Paid Training and Licensures

Qualifications

• 5+ years of experience supporting executives in a tech environment.
• Proficient in Microsoft 365, Webex, Zoom, and Slack.

Responsibilities

• Provide high-quality technical support for executive leadership.
• Manage and maintain executive IT equipment and software.

Skills

Communication Skills

Problem-Solving

Technical Support

Proactive Support

Education

Bachelor's degree in Computer Science

Tools

Microsoft 365 Office Suite

Webex

Zoom

Slack

Active Directory

Windows

Mac OS

Job description

GEICO is seeking a highly motivated Executive Support Engineer to provide direct support for the Executive Leadership Team (ELT) and Sr Director+. Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission.

The ideal candidate is a proactive, detail-oriented individual with exceptional communication skills, problem-solving abilities, and a deep understanding of technology and executive-level support requirements. The Executive Support Engineer will ensure that our ELT and Sr Director+ leaders can perform their roles efficiently and effectively, with minimal technical interruptions.

**Onsite 5 days a week - Palo Alto, CA

Position Responsibilities:
Technical Support:

• Provide prompt, high-quality technical support to ELT members, addressing hardware, software, and network issues.
• Troubleshoot and resolve complex technical problems, ensuring minimal disruption to executive operations.
• Set up and maintain laptops, mobile devices, and other peripherals for executives (Microsoft Office and Mac OS, iOS, Webex, Zoom, Slack, VoIP, Microsoft Active Directory, Microsoft Azure, Azure DevOps, User identity and security access management, MFA support, AV (Webex boards, Zoom boards).
• Support IT special projects, office moves, data recovery, hardware, and software testing.
• Provide off-hours on-call (rotation) and travel as needed to support executives.

Collaboration and Communication:

• Work closely with the Tech team to ensure seamless support and integration of executive technology needs.
• Communicate technical information clearly and effectively to non-technical stakeholders.
• Maintain a high level of professionalism and confidentiality.

Technology Management:

• Develop a strategic support plan and technology roadmap for our leadership team’s technology needs, including travel and other off-site engagements.
• Manage and maintain executive IT equipment, ensuring it is up-to-date and functioning optimally.
• Coordination and setup of all Audio-Visual (video conferencing, virtual meetings) requirements for all on-site and remote Senior Executive meetings.
• Monitor and maintain executive software licenses and subscriptions.

Proactive Support:

• Anticipate and address potential technical issues before they impact executives.
• Conduct regular maintenance and updates on executive devices and office equipment.
• Provide training and support on new technologies and tools as needed.

Documentation and Reporting:

• Maintain detailed records of support requests and resolutions.
• Generate regular reports on support activities and identify trends or areas for improvement.
• Document and update standard operating procedures related to executive support.

Basic Qualifications:

• Bachelor's degree in computer science, Information Systems, or equivalent education and work experience.
• At least 5 years' experience in Tech supporting Executives/C Suite.
• At least 5 years of professional experience with the Microsoft 365 Office Suite, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Active Directory, Windows, and Mac environments.

Preferred Qualifications:

• Excellent verbal and written communication skills.
• Strong demonstrative problem-solving skills.
• Understanding of computing devices, operating systems, software installation and administration.
• Professional experience with VOIP, mobile technologies, and network environment.
• CompTIA Certifications: IT Fundamentals+, A+, Network+, Cloud+, Security+.
• Microsoft Certifications: Azure Fundamentals, MTA’s (Microsoft Technology Associate), Windows Operating Fundamentals, Networking Fundamentals, Security Fundamentals, and Programming Fundamentals.
• Apple Certifications: Apple Certified Support Professional, and Apple Certified IT Professional.
• Familiarity with cybersecurity best practices and data protection regulations.

Annual Salary:

$100,450.00 - $157,850.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**.
• Paid Vacation, Sick and Parental Leave.
• 401(k) Plan.
• Tuition Assistance.
• Paid Training and Licensures.

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.