Sr Executive Assistant

ServiceNow; Florida; On-site; USD 90,000 - 150,000; Full time

Job summary

ServiceNow is seeking an experienced executive assistant to support VP-level executives in West Palm Beach, FL. The role focuses on calendar management, travel coordination, and drafting executive communications, with a need for discretion and strategic scheduling to optimize leadership time.

You will collaborate across departments, coordinate complex travel, prepare high-quality correspondence, and help manage confidential information in a fast-paced, AI-enabled environment.

Qualifications

• 10+ years' experience supporting VP-level executives.
• Experience managing multiple high-priority projects across management and professional levels.
• Ability to grow into independent projects and meet deadlines.
• Exceptional soft-skills and discretion with confidential materials.
• Must be in WPB office 3x a week.

Responsibilities

• Schedule appointments, plan meetings, and maintain calendars, handling roadblocks.
• Draft and prepare routine and advanced correspondence, emails, presentations and reports; review for accuracy and conformance.
• Assist leadership by optimizing time and coordinating travel, including visas/passports and expenses reconciliation.
• Identify needs within the organization and initiate solutions.
• Assist with setup of new hires and their processes, including travel systems and internal tools.
• Compile, prepare and process leadership expenses and credit card reconciliation.

Skills

Executive support

Calendar management

Travel planning

Email drafting

Communication

Discretion/confidentiality

AI in workflows

Soft skills

Tools

Zoom

Microsoft Office

Box

Concur

Google Docs

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they can focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

• Schedule appointments, planmeetings, and maintain complex and changing calendars,while working through scheduling roadblocks.
• Draft and prepare routine and advanced correspondenceincluding emails, presentations and reports. Review outgoingcorrespondence for accuracy, format consistency, signaturesand conformance with executive procedures.
• Assist leadership and organizations by optimizing usage of time.Make decisions regarding short-term priorities and workactivities.Arrange all travel to ensure consistency withincompany procedures and support organization in obtainingnecessary travel documents including Visa/passport, whilemaintaining Leadership expenses/credit cardreconciliation.
• Assist leadership and organizations by optimizing usage of time.Make decisions regarding short-term priorities and workactivities.Arrange all travel to ensure consistency withincompany procedures and support organization in obtainingnecessary travel documents including Visa/passport, whilemaintaining Leadership expenses/credit cardreconciliation.
• Identify needs and issues within theorganization and initiate solutions.
• Assist internal departments with the setup of new hires.
• Assist new hires with processes including expense reporting andtravel systems and other internal tools.
• Compile,prepare and process Leadership expenses and credit card reconciliation where needed.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years' experiencesupporting VPlevel
• Experience managing a variety of high priorityprojectsfrom multiplemanagement and professionallevels
• Desire to grow and take onyourown projects whilemeetingdeadlines
• Exceptionalsoft-skills
• Experience with Zoom,MicrosoftOffice suites (Word,Excel,PowerPoint, Outlook),Box,Concur and Google Docs
• Experience handlingconfidentialmaterials
• Need to be in WPB office 3x a week

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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