Sr. Epic EHR Application Advisor – Managed Services

PlanIT Group; Madison (WI); Remote; USD 110,000 - 150,000; Full time

Job summary

PlanIT Group is seeking a Sr. Epic EHR Application Advisor – Managed Services to deliver expert Epic design, build and testing across client environments.

This role involves hands-on troubleshooting, guiding internal and customer teams, and contributing to project success from Madison, WI with remote options and travel up to 10%. The candidate will hold Epic Professional Billing certification, Epic certifications (MyChart/EpicCare Link/Care Everywhere), and 5+ years of Epic experience, with

Qualifications

• Epic Professional Billing certificate is required.
• Epic certification in MyChart, EpicCare Link, Care Everywhere or other modules is required.
• Post‑secondary education or equivalent experience is required.
• Excellent written and verbal communication, with ability to influence stakeholders at all levels.
• Strong problem‑solving and technical skills.
• Proficiency with Microsoft Office applications.
• ITIL knowledge is preferred.
• Experience with ticketing systems and change management processes.

Responsibilities

• Provide expert design, build, testing and troubleshooting for Epic applications.
• Fulfill system requests by analyzing issues and translating needs into specifications; perform build and testing.
• Anticipate impact of changes on other applications and manage those impacts.
• Onboard and mentor new team members to client configurations and processes.

Education

Epic Professional Billing certificate

Epic certification (MyChart, EpicCare Link, Care Everywhere or modules)

Post-secondary education or equivalent experience

Excellent written and verbal communication

Problem-solving skills

Microsoft Office proficiency

ITIL knowledge (preferred)

Experience with ticketing systems and change management

Job description

Sr. Epic EHR Application Advisor – Managed Services

#29402156

Madison, WI Right to Hire On-Site Flexibility/Remote: 100%

Sr. Epic EHR Application Advisor – Managed Services

Remote + Travel (5-10%)

Contract to Hire (6-12 months)

Description

The Senior Epic EHR Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.

Key Responsibilities

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for our complex customers
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts

Growth and Mentorship

• Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
• Create documentation that enables consistent process execution
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation
• Provide timely, constructive feedback that builds confidence and supports continuous improvement

Skills and Experience

• REQUIRED: Epic Professional Billing certificate
• Post-secondary education or equivalent experience required
• Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules, with a well-rounded understanding of application functionality and integration points
• 5+ years of experience implementing, training, or supporting Epic modules
• Demonstrated alignment with our core values (maxims)
• Proven problem-solving and technical skills
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
• Proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Ability to work both independently and collaboratively within a team environment
• Experience with ticketing systems and change management processes
• Strong customer service track record
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
• Demonstrated sound judgment and appropriate escalation practices

Additional Details

• Ability to participate in on-call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%