Sr. Engineer

Tata Consultancy Services; Owings Mills (MD); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Annual Incentive

Comprehensive Medical Coverage

Vacation and Sick Leave

401K Plan

Training Reimbursement

Job summary

Tata Consultancy Services is hiring for an experienced IT Production Support role based in Owings Mills, Maryland. The position demands strong expertise in asset management and financial services, including L2/L3 support, incident resolution, and system monitoring.

Ideal candidates should have over 10 years of production support experience with skills in SQL, Informatica, and a proven ability to lead teams. Comprehensive employee benefits, including medical coverage and retirement plans, enhance this opportunity.

Qualifications

• 10+ years in IT Production Support with financial services experience.
• Hands-on experience with data validation in AWS Cloud.
• Excellent written and verbal communication skills.

Responsibilities

• Provide L2/L3 production support and troubleshoot application issues.
• Monitor system health using AWS and Splunk tools.
• Manage outages and update run books and SOPs.

Skills

IT Production Support

Structured problem solving

ServiceNow

Jira

SQL

Informatica

AWS Cloud

ITIL frameworks

Education

Bachelor of Computer Science

Tools

Splunk

Grafana

Confluence

SharePoint

Job description

Job Overview

This position requires extensive experience in IT Production Support, focusing on asset management or financial services domains. The role involves L2/L3 support, incident resolution, system monitoring, data validation, and team leadership.

Qualifications

• 10+ years in IT Production Support with experience in Asset Management or financial services domain.
• Ability to apply structured problem‑solving techniques to diagnose issues, perform root cause analysis, and drive timely resolution.
• Hands‑on experience with ServiceNow, Jira, Confluence, SharePoint, Splunk, Compass, and other tools for incident, problem, change, and service request management.
• Proficiency in SQL, Informatica, Business Objects, AWS Cloud with hands‑on experience in data validation.
• Understanding of batch processing concepts, job scheduling, and data dependencies in Informatica systems.
• Strong practical knowledge of ITIL frameworks in Production Environments.
• Investments Applications Production Support exposure is an added advantage.
• Excellent written and verbal communication skills with strong client‑facing abilities.
• Ability and eagerness to rapidly acquire domain knowledge and apply it effectively to project work.
• Educational requirement: Bachelor of Computer Science (or related field).

Responsibilities

• Provide L2/L3 production support (including on‑call support), responding to incidents, troubleshooting application issues, and ensuring timely resolution within defined SLAs.
• Monitor system health and performance using Splunk, Grafana, AWS monitoring tools, and mainframe job scheduler.
• Troubleshoot and resolve application failures, batch job issues, Informatica ETL workflows, and data processing errors across distributed, cloud, and mainframe systems.
• Perform root cause analysis (RCA) for incidents and implement corrective and preventive actions.
• Coordinate enhancements, defect fixes, and data changes related to applications.
• Coordinate and participate in DR drills and activities, including application validation.
• Manage outages, application defects, and planned maintenance activities.
• Maintain and update run books, SOPs, and knowledge articles.
• Guide, mentor, and manage a team of junior and mid-level support engineers.

Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $125,000-135,000 per year.