L2 Production support

Tata Consultancy Services; Clearwater (FL); On-site; USD 90,000 - 110,000; Full time

Job summary

Tata Consultancy Services in Florida, United States, is seeking a Level 2 support specialist to manage core business applications and integrations. You will troubleshoot issues, monitor performance, and coordinate with vendors and teams to resolve incidents.

Responsibilities include RCA, release validation, and maintaining runbooks and SOPs. Must have a Bachelor's in Computer Science and hands-on experience with REST/SOAP APIs, JSON/XML, SSO, SQL, and log analysis.

Qualifications

• Experience with API troubleshooting (REST/SOAP).
• Ability to analyze JSON/XML payloads.
• Experience with SSO technologies.
• SQL queries and data analysis skills.
• Log analysis and troubleshooting experience.
• Familiarity with Microsoft 365 administration basics and Splunk.

Responsibilities

• Provide Level 2 support for business-critical applications and integrations.
• Troubleshoot and resolve application, workflow, and data-related issues.
• Monitor application performance, interfaces, and batch jobs.
• Manage incidents, service requests, and problem tickets using ServiceNow.
• Perform root cause analysis (RCA) and implement corrective actions.
• Coordinate with vendors, developers, and infrastructure teams for issue resolution.
• Support user access management, SSO, and security-related requests.
• Validate and support application releases, upgrades, and deployments.
• Maintain SOPs, runbooks, knowledge articles, and support documentation.
• Ensure compliance with SLAs and provide timely stakeholder communication.
• Analyze application logs, API errors, and integration failures.
• Drive continuous process improvements to enhance system stability, reliability, and user experience.

Skills

API troubleshooting

JSON/XML payload analysis

SSO technologies

SQL data analysis

Log analysis

Microsoft 365 administration basics

Education

Bachelor of Computer Science

Tools

Splunk

Job description

• Provide Level 2 support for business-critical applications and integrations.
• Troubleshoot and resolve application, workflow, and data-related issues.
• Monitor application performance, interfaces, and batch jobs.
• Manage incidents, service requests, and problem tickets using ServiceNow.
• Perform root cause analysis (RCA) and implement corrective actions.
• Coordinate with vendors, developers, and infrastructure teams for issue resolution.
• Support user access management, SSO, and security-related requests.
• Validate and support application releases, upgrades, and deployments.
• Maintain SOPs, runbooks, knowledge articles, and support documentation.
• Ensure compliance with SLAs and provide timely stakeholder communication.
• Analyze application logs, API errors, and integration failures.
• Drive continuous process improvements to enhance system stability, reliability, and user experience.

Job Description

Must Have Technical/Functional Skills

• API troubleshooting (REST/SOAP).
• JSON/XML payload analysis.
• SSO technologies.
• SQL query and data analysis skills.
• Log analysis and troubleshooting.
• Microsoft 365 administration basics., splunk etc

Roles & Responsibilities

• Provide Level 2 support for business-critical applications and integrations.
• Troubleshoot and resolve application, workflow, and data-related issues.
• Monitor application performance, interfaces, and batch jobs.
• Manage incidents, service requests, and problem tickets using ServiceNow.
• Perform root cause analysis (RCA) and implement corrective actions.
• Coordinate with vendors, developers, and infrastructure teams for issue resolution.
• Support user access management, SSO, and security-related requests.
• Validate and support application releases, upgrades, and deployments.
• Maintain SOPs, runbooks, knowledge articles, and support documentation.
• Ensure compliance with SLAs and provide timely stakeholder communication.
• Analyze application logs, API errors, and integration failures.
• Drive continuous process improvements to enhance system stability, reliability, and user experience.

Salary Range: $90,000 to $110, 000 per year

Qualifications:

BACHELOR OF COMPUTER SCIENCE