Sr. Donor Database Specialist

Habitat Charlotte Region; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Habitat Charlotte Region seeks a Senior Donor Database Specialist to lead Salesforce fundraising data management, ensuring accuracy and actionable insights. You’ll collaborate across teams to improve donor engagement and drive revenue growth.

You’ll train staff, monitor data quality, and deliver segmentation, dashboards and reports to guide development strategy, with focus on stewardship and recognition.

Qualifications

• 2–3 years of data entry and database management experience.
• Experience with Salesforce or Raiser's Edge preferred.
• Proficiency in Excel and data integrity practices.

Responsibilities

• Manage Donor Database to support fundraising and engagement.
• Audit, cleanse, and deduplicate data and run regular quality checks.
• Train staff on database processes and Salesforce Trailhead resources.
• Oversee donor recognition, reporting, and KPI dashboards.
• Support gift entry, acknowledgments, and event/peer-to-peer tools.

Skills

Data entry

Database management

Salesforce familiarity

Excel proficiency

Education

Bachelor’s degree or equivalent

Tools

Raiser's Edge

Job description

Mission-Driven Career OpportunityOne of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a Senior Donor Database Specialist, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.Why Join Habitat?Competitive salary and benefitsIndustry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)Work/life balance supported by generous PTOCareer development and promotion opportunitiesCasual working environmentRetirement planning a 403(b) with 3% organizational matchPosition PurposeThe Donor Database Senior Specialist leads the management and optimization of Habitat Charlotte Region’s Salesforce fundraising database. This role ensures data integrity, delivers actionable insights on donor trends, and supports strategic fundraising decisions that enhance donor engagement and drive revenue growth.This individual combines strong technical expertise with analytical thinking and collaborates closely across teams to deliver an exceptional supporter experience.Essential FunctionsManage the Donor Database (40%)Leverages constituent data to support the organization’s goals and explore new opportunities to capture information for efficiently managing relationships and donor engagementAssists IT Business Analyst with managing the Salesforce help ticket queue, prioritize requests, and provide backup back-up on Salesforce projects for OAD as neededPerforms constituent record updates - Import, export and globally add functions such as HFHI revenue data, event related data, volunteer information, and donor relationship engagementsData Integrity and Training (30%)Monitors Salesforce data quality and integrity through auditing, cleansing, and de-duping dataDevelops and performs audits daily, weekly, monthly, quarterly and annually to ensure accuracy and data integrityDocuments Development Operations processes, maintain document retention methodsOffers and conducts ongoing database-related training for staff in-person and using Salesforce TrailheadCross trains to provide backup support for gift entry and donor acknowledgementManages backend of peer to peer fundraising or event software: Apsona add-on app for Salesforce, GiveSmart, GiveButter and OneCauseDonor Stewardship (30%)Executes the hiring, onboarding and training of Development Volunteers and the seasonal Summer Development Intern role. Supervises and manages their workload.Creates and delivers constituent recognition and engagement reports for stakeholder review. Supports team members in tracking goals, KPIs and maintain organizational Dashboards.Constructs comprehensive data analysis & revenue reporting to assess annual giving, assist Development leadership in tracking donor behavior and supporting moves management strategiesResponsible for segmentation of the database for cultivation, appeals and stewardship to support Development effortsSupports the design and execution of a high-touch donor stewardship program, leveraging communication channels to communicate the impact of our supporters’ generosityManage the execution of individual, faith, corporate and foundation donor recognition activities in collaboration with the Development department’s key relationship managers, ensuring timely fulfillment of recognition commitmentsRequired Knowledge, Skills and AbilitiesBachelor’s degree or equivalent work experience2-3 years’ experience with data entry and database management, preferably with Salesforce, Raiser’s Edge or equivalentIntermediate proficiency in Microsoft Office products, especially ExcelCommitment to constant improvementAbility to work quickly, under pressure and to deadlinesKey personality attributes: accuracy, enthusiasm for teamwork, positive and proactive attitude, critical thinking, problem-solving, analytical and organizedConsistent and reliable attendance with ability to work on-site as neededCommitment to Habitat’s mission with a willingness to adhere to Habitat’s Code of Conduct policies and other policiesDemonstrate a positive and respectful attitude when interacting with other staff, Homeowners, Donors, Community Partners, Volunteers, Habitat Partner Families, and others you encounter, ensuring teamwork, engagement and motivation of othersWork EnvironmentThis position requires working primarily indoors in an office setting, with occasional travel within service area.Physical DemandsAbility to work in an invoice environment as needed, which requires the ability to speak, hear, with the visual and manual dexterity to manage papers, reports, and typing/ten-key. Must embody the capacity to maintain the following for several hours at a time: use of a personal computer or similar technology, phone, sitting as requiredAbility to read documents and correspondenceAbility to communicate in person, over the phone and/or via computerLift, move and set up onboarding materials or other special employee events materials, which include but is not limited to lifting up to 20lbs unassisted, stooping, kneeling, bending with the visual and manual dexterity to manage cords, connections, and other equipmentDrive between locations within the affiliate’s service area as needed