Backroom Supervisor

Habitat Charlotte Region; Cornelius (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and benefits

Healthcare, dental, vision

403(b) with 3% match

Paid time off (PTO)

Job summary

Habitat for Humanity of the Charlotte Region is seeking a Backroom Supervisor for the ReStore to ensure donations are processed, ticketed, and moved efficiently to the sales floor. You will supervise staff and volunteers, maintain safety and accuracy in daily operations, and support exceptional customer service.

Responsibilities include coordinating with leadership on donation flow, handling cash, and opening/closing the store while ensuring a positive volunteer experience.

Qualifications

• Basic computer skills.
• Basic math or POS experience.
• Strong verbal and written communication skills.
• Management and Customer Service experience.
• Show initiative.

Responsibilities

• Ensure items are researched, ticketed and moved to the sales floor.
• Coordinate with leadership on priority, timing, and placement of donations/merchandise.
• Work with donation drivers on loading/offloading donations.
• Maintain safe handling of merchandise per policies and procedures.
• Supervise and maintain a safe, clean environment for staff, volunteers and customers.
• Provide excellent customer service and engage volunteers and donors.
• Document and conduct corrective actions as needed.
• Open/close the store and handle cash procedures.

Skills

Basic computer skills

POS experience

Math skills

Verbal and written communication

Management and customer service

Initiative

Tools

Forklift Certification

Job description

Mission-Driven Career OpportunityOne of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a Backroom Supervisor in our ReStore, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.Why Join Habitat?Competitive salary and benefitsIndustry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)Work/life balance supported by generous PTOCareer development and promotion opportunitiesCasual working environmentRetirement planning a 403(b) with 3% organizational matchEssential Functions (other duties as assigned):Ensure all items are researched, accurately ticketed and safely moved to the sales floor in a timely mannerCollaborate with store leadership regarding the priority, timing, and placement of incoming donations/merchandiseResponsible for working with all donation drivers regarding the loading and offloading placement of donationsGuarantee safe and prompt handling of merchandise and donations according to processes, policies, and proceduresAssist in the receiving of items that are dropped off when assistance is needed on the receiving dockProvide supervision and a safe and clean environment for employees, volunteers and customersBe an effective team member when working with staff and volunteers, ensuring the engagement and motivation of othersAssist in ensuring that each customer receives outstanding customer serviceDemonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers and the publicDocument and conduct Corrective Action as neededKey-Carrying Supervisor responsible for independently opening and closing the store, and cash handling proceduresAbility to read, count, and accurately complete reports and all end-of-day documentationOperate a cash register periodically, as neededEnsure a meaningful volunteer experienceRepresent Habitat in a positive manner to all donors, customers and others you come in contact withRegular and reliable job attendance and adherence to scheduleDependable transportation to workMaintain a presentable appearance, including ReStore appropriate attireAbility to adhere to Habitats Code of Conduct policies and other policiesHabitat of the Charlotte Region-related tasks as requested by supervisorEducation/Skills:Basic computer skillsBasic math or POS experienceStrong verbal and written communication skillsManagement and Customer Service experienceShow initiativePhysical Requirements:Ability to stand for extended periods of timeAbility to move merchandise throughout the storeAbility to perform repetitive movements over long periods of timeAbility to lift 50lbs. with assistanceAbility to work flexible schedule, including evenings, Saturdays, and periodic holidaysAbility to obtain Forklift Certification and operate a forklift on a regular basisAbility to climb steps to Forklift cabInternal Interactions: Habitat StaffExternal Interactions:CustomersVolunteersDonorsHomeownersLevel of Authority:Requires minimal supervisionAbility to engage and motivate staff as well as hold team members accountable in conjunction with store managementReport to the Store ManagerEstimated Time Commitment: 40+ hours/week. Rotating Sunday - Saturday work week. Shifts scheduled based on the needs of the store, between the hours of 8:00 AM and 7:00 PM.Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.