Senior Technical Writer

Optum; Eden Prairie (MN); Remote; USD 113,000 - 193,000; Full time

Job summary

UnitedHealth Group’s Healthcare Platform seeks a Senior Technical Writer / Information Architect to lead architecture and API documentation, partnering with platform engineers and distinguished engineers. You will own docset hierarchy, navigation, templating standards, and structured authoring practices across the site.

You will mentor writers, review complex content, and ensure quality and consistency as the platform scales, using Markdown, OpenAPI/Swagger, and diagram tools to produce

Qualifications

• 7–10+ years of technical writing in a software/cloud/platform environment.
• 5+ years writing architecture guides, API references, and developer workflows.
• 3–5+ years collaborating with engineers, product owners, and SMEs in an agile/matrixed environment.
• 3+ years contributing to information architecture, docset structure, or template systems.
• 2–3+ years reviewing technical content for consistency and quality.

Responsibilities

• Create architecture and API documentation.
• Own IA, templates, and content frameworks.
• Lead cross-team content reviews and set quality standards.
• Mentor writers and ensure consistency across docs.
• Write developer-focused content in Markdown and schema-driven formats (OpenAPI/Swagger).
• Design diagrams and system visuals with Mermaid/Visio/Figma/draw.io.

Skills

Technical writing

IA architecture

API references

Mentoring writers

GitHub workflows

Diagrams

Markdown

OpenAPI/Swagger

WCAG compliance

Content architecture

Tools

Mermaid

Visio

Figma

draw.io

GitHub

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Senior Technical Writer (2382039)

Senior Technical Writer - 2382039

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

The Senior Technical Writer / Information Architect position will be responsible for the most technically demanding content on UnitedHealth Group’s internal Healthcare Platform knowledge site and for the information architecture that holds its 10,000+ knowledge objects together. This individual will produce architecture guides, API references, and conceptual documentation in direct partnership with platform engineering teams and distinguished engineers, while owning docset hierarchy, navigation, templating standards, and structured authoring practices across the site. As the team’s senior editorial voice, they will review technically complex content produced by writers and engineers alike, mentor the writing staff, and ensure that quality and structural consistency hold as the platform scales.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Creates complex technical content including architecture and API documentation
• Owns structural IA, template systems, and content frameworks
• Leads cross-team content reviews and maintains content quality standards
• Mentors writers and ensures consistency across documentation sets
• Expert proficiencywith developer‑focused documentation formats (Markdown, reStructuredText, schema‑driven formats, OpenAPI/Swagger)
• Strong knowledgeof cloud platforms, distributed systems, APIs, or enterprise architecture sufficient to write and validate deep technical content
• Experiencewith Git/GitHub‑based documentation workflows, including branching, PR reviews, linting, build pipelines, and docs CI/CD
• Abilityto create diagrams, system visuals, samples, and task or scenario-based content using tools such as Mermaid, Visio, Figma, or draw.io
• Familiaritywith structured authoring methodologies, reusable component patterns, metadata tagging, and taxonomy alignment
• Working understandingof accessibility and compliance requirements (WCAG), style automation, and content quality tooling
• Abilityto design, maintain, and improve docset hierarchies, linking strategies, navigation flows, and content discoverability patterns
• Experiencedefining or using standardized templates, content models, and structural patterns across large documentation ecosystems
• Skillin simplifying and reorganizing content for clarity, conceptual alignment, and user-centered task orientation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7–10+ yearsof technical writing experience in a software, cloud, or platform engineering environment
• 5+ yearswriting complex, high‑impact documentation such as architecture guides, API references, conceptual documentation, and developer workflows
• 3–5+ yearsworking directly with engineering teams, product owners, and SMEs in an agile or matrixed environment
• 3+ yearscontributing to or leading information architecture (IA), docset structure, navigation frameworks, or template systems
• 2–3+ yearsreviewing and editing technically complex content produced by other writers or engineers, enforcing consistency and quality

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.