Sr Distribution Support Specialist

Farm Family; Northern (KY); Hybrid; USD 47,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Professional development

Job summary

Farm Family is seeking a Sr Field Support Specialist to deliver comprehensive service across personal, farm & commercial lines. You will train newer staff, mentor teammates, and ensure accurate timesheet submissions in line with policy.

The role is 100% in-office and requires effective communication with agents, CSRs, and MLGA partners. The ideal candidate has 4+ years of customer service experience, strong insurance knowledge, and familiarity with operating systems for multiple lines of

Qualifications

• High school diploma required; four to six years of experience.
• Knowledge of insurance across multiple lines of business.
• Experience with insurance operating systems and related tools.
• Associate degree or equivalent work experience preferred; insurance designation is a plus.

Responsibilities

• Answers telephone calls promptly and provides solutions.
• Answers emails and documents content of calls and emails.
• Onboards new agents/agencies and familiarizes them with resources.
• Participates in project teams for system development, enhancement, testing and training.
• Provides training to new team members and works on special projects as needed.

Skills

Customer service

Insurance knowledge

Insurance systems

Team mentorship

Communications

Education

High school diploma

Associate degree

Insurance designation

Tools

Insurance operating systems

Job description

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description Summary

The Field Support team serves to provide excellent service to field personnel (agents, Customer Service Representatives (CSRs), Multiple Line General Agents (MLGAs)) regarding one or more disciplines (personal, ag & commercial). The Sr Field Support Specialist provides comprehensive service to multiple lines of business (personal, ag & commercial) and assists with more complex agent situations. The Sr Field Support Specialist provides training and mentorship to newer and less experienced team members. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities

• Answers telephone calls promptly providing solutions to the caller’s questions.
• Answers emails promptly providing solutions to the writer’s questions.
• Documents content of calls and emails.
• Contacts new agents/agencies to confirm set up and familiarize with resources.
• Participates in project teams for assigned system development, enhancement, testing, and training.
• Assists with training of new team members.
• Works on special projects as needed.

Qualifications / Experience Required

• High school diploma.
• Four to six years of experience.
• Supervisory/management experience not applicable.
• Minimum of four years of customer service experience.
• Knowledge of insurance required; in-depth knowledge of lines of business for multiple disciplines.
• Experience with insurance operating systems; in-depth knowledge of operating systems for multiple disciplines.

Preferred Qualifications

• Associate degree or equivalent work experience.
• Insurance designation.

Salary

Salary range is $47022 - $74000

Eligibility and Disability Accommodations

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

• We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.

Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Clearbrook Group Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.