Sr Distribution Support Specialist

Brookfield Wealth Solutions, Ltd; Omaha (NE); On-site; USD 47,000 - 74,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Professional development

Job summary

Farm Family, located in Omaha, NE, seeks a Sr. Field Support Specialist to provide comprehensive service across personal, farm & commercial lines. This 100% in-office role requires 4–6 years of customer service experience and solid insurance knowledge.

You will train staff, document interactions, and support agents with resources and processes. Candidates must be legally authorized to work in the United States.

Qualifications

• Requires a high school diploma.
• Four to six years of customer service experience.
• In-depth knowledge of insurance across multiple disciplines.
• Experience with insurance operating systems.
• Understanding of field support processes is preferred.

Responsibilities

• Answers telephone calls promptly providing solutions to the caller's questions.
• Answers emails promptly providing solutions to the writer's questions.
• Documents content of calls and emails.
• Contacts new agents/agencies to confirm setup and familiarize with resources.
• Participates in project teams for system development, enhancement, testing, and training.
• Provides training to newer team members.
• Works on special projects as needed.

Skills

Customer service

Insurance knowledge

Communication

Problem solving

Education

High school diploma

Associate degree or equivalent

Insurance designation

Tools

Insurance operating systems

Job description

Company

Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Summary:

TheField Support team serves to provide excellent service to field personnel (agents, Customer Service Representatives (CSRs), Multiple Line General Agents (MLGAs))regardingone or more disciplines (personal, ag & commercial). The Sr Field Support Specialist provides comprehensive service to multiple lines of business (personal, ag & commercial) andassistswith more complex agent situations.The Sr Field Support Specialist provides training and mentorship to newer and less experienced team members.

Employees in this roleare required toaccurately record all hours worked andsubmittimesheetsin accordance withcompany policy. Overtime may be assigned as business needsdictate, and employees are expected to work overtime whenrequired.

This is a 100%in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Answers telephone calls promptly providing solutions to the caller's questions.
• Answers emails promptly providing solutions to the writer's questions.
• Documentscontent of calls and emails.
• Contacts new agents/agencies to confirm set up and familiarize with resources.
• Participates in project teams for assigned system development, enhancement, testing, and training.
• Assistswithtraining ofnew team members.
• Works on special projects as needed.

Qualifications / Experience Required:

• High school diploma.
• Four to six years of experience.
• Supervisory/management experiencenotapplicable.
• Minimum of four years of customer service experience.
• Knowledge of insurancerequired; in-depth knowledge of lines of business for multiple disciplines.
• Experience with insurance operating systems; in-depth knowledge of operating systems for multiple disciplines.

Preferred Qualifications:

• Associate degree or equivalent work experience.
• Insurance designation.

Salary range is $47022 - $74000

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program- including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.