Sr. Director, Operations Planning - Remote

UnitedHealth Group; Indianapolis (IN); Remote; Confidential; Full time

Job summary

An established industry player is seeking a Sr. Director of Operations Planning to enhance healthcare delivery through strategic operational improvements. This role involves leading data-driven initiatives, collaborating with senior leadership, and optimizing performance across business units. The ideal candidate will have a strong background in operations planning, analytics, and business management, particularly within healthcare settings. This position offers the flexibility to work remotely and provides a comprehensive benefits package, making it an exciting opportunity for those looking to make a significant impact in the healthcare sector.

Benefits

Comprehensive Benefits Package

Incentive Programs

401k Contribution

Equity Stock Purchase

Qualifications

• 5+ years in operations planning, analytics, or business management.
• Expertise in financial analysis and identifying performance variances.

Responsibilities

• Lead operational modeling and process management to drive improvements.
• Collaborate with leadership to set goals and monitor progress.

Skills

Operations Planning

Business Management

Analytics

Leadership

Financial Analysis

Change Management

Education

Bachelor's Degree

Master's Degree (Preferred)

Tools

Microsoft Office Suite

EMR Systems

Project Management Tools

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

American Health Network (AHN) is a leading multi-specialty physician practice committed to providing high-quality, patient-centered care in the state of Indiana and Ohio. As part of Optum, AHN integrates innovative solutions to optimize clinical and operational performance, improve patient outcomes, and enhance the experience for both patients and healthcare providers.

The Sr. Director of Operations Planning at American Health Network (AHN), part of Optum, serves as a strategic partner to senior leadership across business units. This role will lead operational modeling, process management, and business unit consulting efforts to drive operational and financial improvements across the organization. The Sr. Director will work closely with AHN leadership, including finance, medical, and clinical dyad leadership teams, as well as Optum cross-functional teams. The Sr. Director will ensure that business analytics effectively bridge the gap between business operations and the organization's strategic goals while driving performance to achieve the Quadruple Aim.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Operations Planning Process Management:

1. Implement and instill a strategic planning process to align AHN’s long-term operational goals.
2. Lead a rigorous, data-driven approach for evaluating, prioritizing, and selecting operational opportunities to optimize performance.
3. Collaborate with senior leadership to set annual goals and objectives aligned with AHN’s strategic initiatives and monitor progress throughout the year.
4. Lead operational and business unit support for assigned departments, working closely with leadership teams across AHN.
5. Partner with finance and other departments to assess business development opportunities and contribute to budget development.
6. Identify key operational metrics and provide projections for revenue and volume, contributing to operating budget planning and performance tracking.

Business Unit Consulting and Execution:

1. Facilitate the development of competitive strategies for business units and key functions to ensure alignment with organizational priorities.
2. Oversee project planning, implementation, and performance tracking of operational priorities.
3. Use industry benchmarks to establish operational standards and reporting methodologies for continuous improvement.
4. Conduct analytical studies to provide a solid economic basis for decision-making aimed at improving operational and financial performance.
5. Establish and maintain productive relationships with AHN stakeholders and Optum partners.

Operational Analytics:

1. Design and establish an analytical structure to perform routine and advanced analytics with a corporate view of the organization.
2. Collaborate with service line and clinical dyad leaders to develop and implement tactics to improve operational performance, growth, quality of care, and patient experience while minimizing costs and maximizing profitability.
3. Analyze data trends, identify outliers, and provide explanations or validation where necessary.
4. Summarize financial, operational, and business data in clear, concise formats for reporting and decision-making.

Leadership and Other Functions:

1. Lead by example, creating an environment that fosters accountability, teamwork, and continuous improvement.
2. Promote a culture of transparency, respect for people, and alignment with AHN’s strategic plan.
3. Participate in succession planning and leadership development initiatives, fostering talent at all levels.
4. Attend meetings, participate in committees, and perform other duties as directed.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

1. 5+ years of relevant work experience in operations planning, analytics, or business management, preferably in an ambulatory care setting, medical groups, or with payers.
2. Demonstrated knowledge of group practices, risk contracting, population health management, and physician office operations.
3. Solid leadership, financial, and management skills.
4. Expertise in business and financial analysis, with the ability to identify root causes of performance variances and partner with leadership to create solutions.
5. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), EMR systems, and project management tools.
6. Willingness and ability to travel up to 25% to Indiana and Ohio.

Preferred Qualifications:

1. Experience in leading change management processes, particularly in clinical and financial environments.
2. Knowledge of healthcare operations, budget planning, and financial statement analysis.
3. Demonstrated ability to manage multiple priorities in a fast-paced, complex environment.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.