Sr. Director IT PMO Intake & Demand Management

CoreCivic; Brentwood (TN); On-site; USD 150,000 - 220,000; Full time

Job summary

CoreCivic is seeking a Sr. Director, IT PMO Intake & Demand Management to lead the enterprise intake process for technology demand. This role requires 4 days onsite in Brentwood, TN, and will drive governance, prioritization, and visibility across the demand lifecycle.

The ideal candidate brings 8+ years in PMO/portfolio governance, experience with Workfront/ServiceNow/Oracle, and strong communication to influence executive stakeholders. Power BI/Tableau skills are highly valued.

Qualifications

• Bachelor’s degree in Business, IT, Finance, or related field required.
• MBA with technical focus preferred.
• 8+ years PMO/portfolio management or IT governance experience.
• Experience leading intake, demand, or portfolio governance.
• Experience with PPM/SPM tools such as Workfront, ServiceNow, or Oracle.
• Strong communication and influencing skills.
• Experience maturing enterprise PMO functions and developing advanced dashboards using Power BI or Tableau.

Responsibilities

• Establishes a centralized enterprise intake process for technology-related demand.
• Maintains visibility across the demand lifecycle from submission to project creation.
• Leads intake triage by evaluating cost, duration, risk, and impact.
• Supports executive prioritization and portfolio planning with trade-offs and capacity estimates.
• Delivers dashboards and reporting on demand pipeline, risks, and capacity constraints.

Skills

Strong communication

Influencing skills

Executive governance facilitation

Dashboards

Stakeholder management

Education

Bachelor’s degree in Business/IT/Finance

MBA with technical focus (preferred)

Tools

Workfront

ServiceNow

Oracle

Power BI

Tableau

Job description

About the Company

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good.

About the Role

CoreCivic is currently seeking a Sr. Director, IT PMO Intake & Demand Management. Come join a team that is dedicated to making an impact for the people and communities we serve.*This position requires 4 days onsite in Brentwood, TN.

Responsibilities

• Establishes and improves a centralized enterprise intake process for technology-related demand.
• Ensures requests include required documentation, including business need, sponsor, cost estimate, funding source, risks, and classification.
• Maintains visibility across the demand lifecycle from request submission through approval and project creation.
• Tracks and reports demand outcomes to support portfolio transparency and leadership decision-making.
• Leads intake triage by evaluating cost, duration, risk, complexity, and organizational impact to determine governance needs and routes requests to appropriate stakeholders while maintaining disciplined, efficient governance.
• Maintains a prioritization model based on value, risk, effort, and strategic alignment; produces ranked demand lists and portfolio cutlines.
• Facilitates executive prioritization and portfolio planning by communicating trade-offs, capacity impacts, and rebalancing needs.
• Ensures demand includes required financial inputs, including cost estimates, funding source, business case requirements, and early validation by partnering with IT Finance to support funding visibility, business case review, and separation of financial readiness from funding approval.
• Facilitates governance forums and incorporates architecture, security, financial, and risk review checkpoints.
• Standardizes intake processes, templates, lifecycle statuses, and governance workflows.
• Ensures traceability between intake requests and approved projects while improving data quality and reducing off-system tracking.
• Delivers executive dashboards and reporting on demand pipeline, risks, capacity constraints, early indicators, and systemic issues.
• Measures intake performance and governance effectiveness to refine scoring, workflows, reporting, and demand management practices.
• Domestic U. S. travel may be required.

Qualifications

• Graduate from an accredited college or university with a Bachelor’s degree in Business, IT, Finance, or related field is required.
• An MBA with technical focus preferred.
• 8+ years of experience in PMO, portfolio management, or IT governance, including five years of experience leading intake, demand, or portfolio governance.
• Experience facilitating executive governance forums, developing business cases, aligning financial inputs, and partnering with Finance, IT, Security, and business stakeholders.
• Experience with PPM/SPM tools such as Workfront, ServiceNow, or Oracle.
• Strong communication and influencing skills required.
• Experience maturing enterprise PMO functions, integrating ERP/financial systems, working in complex or regulated environments, and developing advanced dashboards using Power BI, Tableau, or similar tools preferred.
• Proficiency in Microsoft Office applications required.

Equal Opportunity Statement

CoreCivic is a Drug Free Workplace & EOE – Vets/Disabled.