Sr. Director IT Business Relationship Management

Geisinger; Danville (PA); On-site; USD 150,000 - 190,000; Full time

Job summary

Geisinger in Pennsylvania seeks a senior IT leader to oversee IT Business Relationship Management, Technology Partner, and IT Corporate Development, aligning enterprise priorities with technology strategy.

You will serve as the principal liaison between business and technology executives, translating needs into roadmaps, investment plans, and measurable IT value while driving governance, performance, and transparent reporting across the organization.

Qualifications

• Minimum 5 years leading BRM functions.
• Minimum 14 years relevant experience.
• Reside within Geisinger's service area.

Responsibilities

• Lead BRM, Technology Partner, and IT Corporate Development teams with clear accountabilities.
• Serve as trusted strategic advisor to business and technology executives.
• Translate business strategies into actionable technology roadmaps and investment proposals.
• Participate in IT demand intake, prioritization, and governance with PMO and BMO.
• Provide visibility into the IT portfolio, risks, and delivery performance.
• Establish and monitor value measures, KPIs, and benefit realization.
• Collaborate with IT finance on budgeting and cost transparency.
• Facilitate executive governance and regular business reviews.
• Develop a high-performing team with a culture of learning.
• Improve governance processes and operating models with industry practices.

Skills

BRM leadership

Strategic advisory

Stakeholder management

Executive communications

Governance & oversight

Education

High School Diploma or GED

Job description

Job Summary

Provides strategic leadership for IT business relationship management, overseeing the Business Relationship Management function, Technology Partner team, and IT Corporate Development team. Serves as the senior liaison between business and technology leaders to align enterprise priorities, translate business needs into technology strategies and investment plans, and ensure measurable value from the IT portfolio. Leads relationship governance, performance management, and executive communications while promoting transparency, accountability, and strong partnerships across the organization. Strong partnership and alignment with the VP of the IT Project Management Office and Business Management Office to ensure IT-wide alignment and delivery.
Provides strategic leadership for IT business relationship management, overseeing the Business Relationship Management function, Technology Partner team, and IT Corporate Development team. Serves as the senior liaison between business and technology leaders to align enterprise priorities, translate business needs into technology strategies and investment plans, and ensure measurable value from the IT portfolio. Leads relationship governance, performance management, and executive communications while promoting transparency, accountability, and strong partnerships across the organization. Strong partnership and alignment with the VP of the IT Project Management Office and Business Management Office to ensure IT-wide alignment and delivery.

Job Duties

• Leads the IT Business Relationship Management function, Technology Partner team, IT Corporate Development team establishing clear accountabilities, service expectations, and consistent engagement practices across the organization.
• Serves as a trusted strategic advisor to business and technology executives, developing a deep understanding of business goals, operational priorities, challenges, and emerging technology needs.
• Translates business strategies and opportunities into actionable technology roadmaps, capabilities, investment proposals, and measurable outcomes aligned with enterprise priorities.
• Participates in IT demand intake, assessment, prioritization, and governance in partnership with the IT Project Management Office, Business Management Office, architecture, delivery, and operational teams.
• Supports visibility into the IT portfolio, dependencies, risks, resource constraints, and delivery performance, enabling informed decisions and timely resolution of issues in partnership with the IT PMO/BMO.
• Establishes and monitors business value measures, service performance indicators, stakeholder satisfaction, and benefit-realization plans to ensure technology investments deliver intended results.
• Partners with IT finance and business management leaders on budgeting, forecasting, investment planning, cost transparency, and financial stewardship of technology initiatives and services.
• Facilitates executive governance, strategic planning sessions, and regular business reviews, communicating priorities, decisions, progress, risks, and tradeoffs clearly to senior stakeholders.
• Builds, coaches, and develops a high-performing team of business relationship and Technology Partner professionals, promoting collaboration, accountability, inclusion, and continuous learning.
• Continuously improves relationship management methods, governance processes, tools, and operating models by applying industry practices, stakeholder feedback, and performance insights.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Relevant Experience

• Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).

Additional Requirements

• Minimum 5 years of experience leading business relationship management (BRM) functions

Location Requirement

• Candidates must reside within Geisinger's service area.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 5 years-Leadership (Required), Minimum of 14 years-Relevant experience* (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.

We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.