Business Analyst Senior

Geisinger; Harrisburg (Dauphin County); On-site; USD 90,000 - 120,000; Full time

Job summary

Geisinger is seeking an experienced IT Demand Management & Due Diligence professional to support intake, analysis, documentation, and coordination of IT requests. You will ensure submissions align with priorities, governance standards, and technology strategies.

Responsibilities include leading demand intake, developing business cases, coordinating due diligence activities, and maintaining comprehensive documentation and stakeholder communications throughout the lifecycle.

Qualifications

• Minimum 9 years of relevant experience in demand management or project coordination.
• Education: High School Diploma or GED is required.

Responsibilities

• Serve as primary contact for requestors and guide Demand Management processes and expectations.
• Conduct demand intake and triage analysis to assess completeness, governance needs, and stakeholder routing.
• Partner with requestors to develop/refine business cases showing value, risk, alignment, and resource needs.
• Coordinate due diligence activities, reviews, meetings, and summarizing reports for decisions and contracting.
• Gather vendor and internal documentation to support evaluation, risk review, and decision-making.
• Lead due diligence meetings with requestors, vendors, and stakeholders as needed.
• Prepare due diligence summary reports documenting findings, risks, and follow-up actions.
• Coordinate stakeholder assessments and ensure feedback is captured and incorporated into reviews.
• Monitor demand tasks, workflows, and SLAs to ensure timely progression and issue resolution.
• Maintain accurate demand documentation, status updates, and communications throughout the lifecycle.
• Identify opportunities to improve Demand Management and Due Diligence processes.

Skills

Stakeholder management

Documentation

Communication

Education

High School Diploma or GED

Job description

Job Summary

This role provides essential support to the IT Demand Management and Due Diligence processes by collaborating with business and IT leaders, requestors, and IT stakeholders to assess new technology, operational enhancements, and strategic initiatives. The position is responsible for facilitating the intake, analysis, documentation, and coordination of IT requests, ensuring that all submissions are aligned with organizational priorities, governance standards, and technology strategies.

Job Summary

This role provides essential support to the IT Demand Management and Due Diligence processes by collaborating with business and IT leaders, requestors, and IT stakeholders to assess new technology, operational enhancements, and strategic initiatives. The position is responsible for facilitating the intake, analysis, documentation, and coordination of IT requests, ensuring that all submissions are aligned with organizational priorities, governance standards, and technology strategies.

Job Duties

• Serve as a primary point of contact for requestors, providing guidance on Demand Management processes, requirements, and expectations.
• Conduct demand intake and triage analysis to assess request completeness, determine appropriate routing, identify governance needs, and engage the appropriate stakeholders.
• Partner with requestors to develop and refine business cases, ensuring demands are prepared for governance and approval decisions through clear documentation of business value, risk, strategic alignment, and resource availability.
• Facilitate due diligence activities by coordinating required reviews, documentation, meetings, and summary reporting to support informed decision-making and contracting readiness.
• Gather required vendor and internal documentation to support evaluation, risk review, and decision-making.
• Coordinate and lead due diligence meetings with requestors, vendors, internal stakeholders, and consultative teams as appropriate.
• Prepare due diligence summary reports that document findings, recommendations, risks, dependencies, and required follow-up for contracting and approval activities.
• Coordinate stakeholder assessments and ensure feedback is collected, documented, and incorporated into the demand review process.
• Monitor demand tasks, workflows, and service-level expectations to support timely progression, process adherence, and issue resolution.
• Maintain accurate demand documentation, status updates, decision records, and stakeholder communications throughout the full demand lifecycle.
• Identify opportunities to improve Demand Management and Due Diligence processes, supporting continuous enhancement, standardization, and operational efficiency.

Work is typically performed in an office or remote environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

• Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 9 years-Relevant experience* (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.