Sr. Director Client Service (Healthcare Provider)

Bounteous; United States; On-site; USD 160,000 - 180,000; Full time

Job summary

Hathway: Now Bounteous is seeking a Senior Director, Client Services Partner (Provider) to grow strategic enterprise healthcare relationships through engineering-led transformation, cloud modernization, data platforms, and AI-enabled innovation.

You will expand existing client partnerships, develop executive relationships, and drive engineering services growth across hospital systems, EHR/EMR environments, and revenue cycle management.

Qualifications

• 12+ years in enterprise technology services or consulting, with a track record of growing healthcare provider accounts.
• Experience with hospital systems, hospital networks, or IDNs.
• Experience engaging CIOs/CTOs/CDOs and senior technology leaders.

Responsibilities

• Build and own the engineering and technology growth plan for strategic enterprise health accounts, including relationship maps and a qualified pipeline.
• Develop relationships with technology, data, security, and AI leaders up to the C-suite.
• Sell and shape fixed-scope engineering sprints and pilots and convert them into retained teams and managed services.
• Collaborate with solution architects and global delivery to scope, price, and staff engagements.
• Position the AI-enabled engineering approach with governance and risk considerations for stakeholders.
• Navigate procurement, vendor risk, and security reviews in large enterprises.

Skills

Enterprise healthcare experience

EHR/EMR implementations

C-suite relationship building

Cloud modernization

AI services

Tools

Snowflake

Databricks

Google Cloud

Job description

We are seeking an experienced Senior Director, Client Services Partner (Provider) to grow strategic enterprise healthcare relationships through engineering-led transformation, cloud modernization, data platforms, and AI-enabled innovation. This role is accountable for expanding existing client partnerships, developing executive relationships, and driving engineering services growth across complex healthcare organizations. The ideal candidate brings strong healthcare provider experience, including hospital systems, EHR/EMR environments, and revenue cycle management, with the ability to identify and expand enterprise technology consulting opportunities

Role & Responsibilities

• Build and own the engineering and technology growth plan for our strategic enterprise health accounts, including relationship maps, target use cases, and a qualified pipeline.
• Develop relationships with technology, data, security, and AI leaders, from VP and senior director levels up to the C-suite.
• Use our existing experience and digital relationships as a bridge. Work with the account’s Client Partners to earn introductions, and share credit transparently.
• Sell and shape fixed-scope engineering sprints and pilots, then convert them into retained engineering teams and managed services.
• Work with solution architects, Forward Deployed Engineers, and global delivery to scope, price, and staff engagements.
• Position our AI-enabled engineering approach, including governance, human oversight, and traceability, with technical, risk, and compliance stakeholders.
• Navigate procurement, vendor risk, and security review at a large enterprise, and compete against global integrators.
• Forecast accurately in our CRM, and contribute account intelligence and lessons learned to the team.

Preferred Qualifications

• 12+ years of experience in enterprise technology services or consulting, with a proven track record of growing healthcare provider accounts through engineering, data, cloud, and AI services.
• Strong healthcare provider experience working with large hospital systems, hospital networks, or integrated delivery networks (IDNs).
• Experience supporting EHR/EMR implementations and modernization, including Epic or Oracle Health, with an understanding of revenue cycle management.
• Established relationships, or demonstrated success building relationships, with CIOs, CTOs, CDOs, and senior technology leaders within healthcare provider organizations.
• Strong understanding of healthcare provider operations, clinical workflows, patient access, interoperability, and data modernization.
• Ability to identify and expand Engineering & AI opportunities within existing client relationships, including cloud modernization, data platforms, custom engineering, product engineering, and AI-enabled transformation.
• Experience shaping and growing complex technology consulting engagements into larger, multiyear programs.
• Ability to collaborate with solution architects, engineering teams, and global delivery organizations.

Good to have:

• Healthcare payer experience, including relationships with major health insurance organizations.
• Experience expanding engineering services across both healthcare provider and payer accounts.
• Familiarity with Snowflake, Databricks, Google Cloud, or healthcare data platforms.

$160,000 - $180,000 a year

The range listed reflects the base salary for this role. Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role. This position is also eligible to participate in Bounteous' Business Development Commission plan, with details provided during the interview process.