Sr Desktop Support Specialist

CoorsTek, Inc.; Benton (AR); On-site; USD 35,000 - 39,000; Full time

Job summary

CoorsTek, Inc. is seeking a Sr Desktop Support Specialist to independently manage computer systems, software, and peripherals across multiple sites. You will train users, mentor technicians, and maintain documentation for IT infrastructure.

The role covers Apple, Windows, and Android devices, with a focus on incident and problem management, on-call flexibility, and delivering a high-quality technical experience to executives and staff.

Qualifications

• Associate degree and minimum 4 years IT experience; Bachelor's preferred.
• A+ Certification preferred.
• Proficient in Windows and macOS with MS Office; strong communication and customer service skills.

Responsibilities

• Support computer systems, software, and peripherals; document, install, diagnose, repair, maintain, and upgrade hardware/software.
• Provide end-user training and support to IT staff.
• Mentor Site Infrastructure Support Technicians.
• Maintain documentation and support for applications, industrial machinery, and LAN.
• Assist multiple sites and contractors; oversee service at multiple sites.

Skills

Windows OS

macOS

MS Office

Incident management

Problem management

Communication

Customer service

On-call shifts

Attention to detail

Education

Associate degree

Bachelor's preferred

A+ Certification

Tools

MS Office Suite

Job description

Job Title

Sr Desktop Support Specialist

Roles and Responsibilities

• Works independently with minimal supervision to support computer systems, software and peripherals, including documenting, installing, diagnosing, repairing, maintaining, and upgrading computer hardware and software.
• Provides training and support to end users and other IT staff on various IT related subjects.
• Provides mentorship and guidance for Site Infrastructure Support Technicians.
• May be required to maintain and document complex applications, the support of industrial machinery and local area network.
• May be responsible for multiple sites and help oversee contractors at multiple sites.
• Documents, maintains, analyzes, and repairs software, computer systems, peripherals, local and network printers, and audio-visual equipment.
• Provides support, and training on Apple, Windows, and Android devices.
• Provide documentation and assists with support of operating systems
• Responds to telephone calls, emails, on-line Service Center tickets, and personnel requests for infrastructure support in a timely manner,
• Communicates status or progress of any outstanding issues in a timely manner to affected group(s).
• Researches and resolves desktop hardware and software related problems, collaborating with site infrastructure support technicians, network and system administrators or application analysts for more complex issues.
• Creates, tests, and maintains procedures and knowledge base articles for IT infrastructure management, suggesting improvements to current procedures as needed.
• Researches and evaluates computer products in support if PC procurement and development efforts.
• Assists with developing long-term strategies and capacity planning for meeting future, current, and future executive staff needs.
• Assists in development of business continuity and disaster recovery plans. Responds to crises in accordance with such plans.
• May work directly with executives, and their assistants to assure a high-quality technical experience.
• Assists and/or performs in any and all areas as assigned.

Job Requirements

Education

• Associate’s Degree in related field; minimum 4 years applicable IT; Bachelor's preferred
• A+ Certification preferred

Functional/Technical Knowledge, Skills & Abilities

• Proficient in Microsoft Operating Systems, Mac Operating Systems and MS Office Software.
• Possess ability to communicate to all levels using excellent written and verbal communication skills
• Incident management skills
• Problem management skills
• Must be able to work with a diverse variety of people from different cultures and backgrounds
• May work any and all shifts/days as required and may be on call. .
• Maintains acceptable level of cleanliness in the work area.
• Possesses exceptional customer service skills
• Attention to detail
• Self-starter

Target Hiring Range

Hourly: USD 25.65 - USD 28.53

Actual compensation is commensurate with experience, skills and education. CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.

If you like working for a company that makes a real difference in the world, you'll enjoy your career with us!