Sr. Desktop Support

CTP; Greenwich (CT); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Job summary

CTP is hiring an IT Associate to own IT operations at our Greenwich, CT office, ensuring investment professionals can execute without friction. You will deliver fast, reliable support, resolve issues in real time, and help maintain a modern AI‑enabled technology stack.

The ideal candidate has 4–6 years in IT support or infrastructure, with hands‑on experience in Microsoft 365, Active Directory, Mimecast, and Zoom, and the ability to work under pressure with senior stakeholders.

Qualifications

• 4–6 years in IT support, systems, or infrastructure roles.
• Experience in private equity, financial services, or similarly demanding environments preferred.
• Strong hands‑on experience with Microsoft 365, Active Directory, Mimecast, and Zoom.

Responsibilities

• Deliver high‑urgency IT support to investment professionals and executives.
• Resolve real‑time issues during deal execution and external calls.
• Support and maintain Mimecast environment.

Skills

IT support

Stakeholder communication

Urgency and accountability

Tools

Microsoft 365

Active Directory

Mimecast

Zoom

Job description

Compensation: 120-130k + Bonus

Summary

We’re hiring an IT Associate to operate at the center of a high-performance private equity platform. This is a frontline operator responsible for ensuring that investment professionals can execute without friction. You will own IT operations for our Greenwich, CT office. The expectation is simple: solve problems fast, eliminate downtime, and continuously improve the environment.

What You’ll Do

• Deliver white-glove, high-urgency support to investment professionals and executives
• Resolve issues in real time during deal execution, IC meetings, and external calls
• Support and maintain a Mimecast environment.
• Ensure systems are stable, fast, and invisible to the end user
• Microsoft 365 (Outlook, Excel, PowerPoint, Teams)
• Active Directory (identity and access management)
• Zoom (mission-critical communications)
• Support adoption of AI across investment and operations teams
• Help professionals move faster on research, drafting, and internal workflows
• Execute on office operations, expansions, and infrastructure initiatives
• Take full ownership of outcomes in a fast-moving, high-expectation environment

Who You Are

• 4-6 years in IT support, systems, or infrastructure roles
• Experience in private equity, financial services, or similarly demanding environments preferred
• Strong hands-on experience with:
• Microsoft 365, Active Directory
• Mimecast
• Zoom
• Proven ability to support senior stakeholders under pressure
• Operates with urgency, accountability, and attention to detail
• Communicates clearly and understands the business impact of technology

Why This Role

• Work directly with investment professionals in a performance-driven environment
• Own IT operations for a key office while contributing firmwide
• Be part of a modern, AI-enabled technology stack
• Opportunity to build a reputation as a go-to operator in private equity IT

This client requires that a background check be completed. A background check is required to protect our company/client and its stakeholders by ensuring that we hire individuals with a trustworthy history, which helps maintain a safe and secure workplace. This proactive measure minimizes potential risks and promotes a culture of integrity within the organization.

• Employer provides access to:
• Medical insurance for you and your family
• Dental insurance for you and your family