Sr. Delivery Engineer

Sabre Corporation; United States; Teletrabalho; USD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual performance bonus

Private health insurance

Parental leave

Meal allowance

Life Insurance

CSR opportunities

Recognition programs

Employee engagement events

Development opportunities

Resumo da oferta

Sabre Corporation is seeking a skilled Customer Support and Training professional to engage with airline industry clients across the sales and services lifecycle. You will help deliver training, provide post-sale support, and collaborate with multiple teams to meet contractual obligations.

The role requires 2+ years in airline network planning/tools, strong presentation and Excel skills, and fluency in English with Spanish a plus. A dynamic, global team and growth opportunities are offered.

Qualificações

• Minimum 2 years experience in Airline Network Planning and Scheduling products/services.
• High School diploma or University student or graduate; technical experience is a plus.
• Proficiency in Microsoft Excel and Microsoft PowerPoint.
• Proven ability to present to an audience of up to 10 people.
• Demonstrates good time management and priority setting skills.
• Proficient English written and oral communication skills; Spanish is a plus.
• Experience using Salesforce CRM tool.

Responsabilidades

• Provide customer service via telephone, email, chat, or social media.
• Support sales by maintaining positive client relations.
• Ensure delivery of objectives and contractual obligations.
• Collaborate with departments to deliver services.
• Conduct technical training for customers/employees on products.
• Develop course content specifications with stakeholders.
• Post-sale technical support including deployment, troubleshooting, and maintenance.
• Roles include product support specialist, analyst, systems integration engineer, tech support, customer service, training, and sales support.

Conhecimentos

Presentation

Time management

Teamwork

Analytical thinking

Troubleshooting

Customer service

English communication

Spanish language

Formação académica

High School diploma

University student or graduate

Ferramentas

Salesforce CRM

Descrição da oferta de emprego

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Team Description

The Commercial Products Services Delivery team maintains direct contact with customers during and post implementations to deliver and support products and services.

Role and Responsibilities:

• Customer service includes communication via telephone, email, chat or through other social media platforms
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
• Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
• Work with various departments to deliver critical support and maintenance services
• Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
• Interact with customer and functional organizations to develop specifications for content of courses
• Post-sale technical support services to customers, including deployment of products, troubleshooting, problem resolution and maintenance of products and services
• Responsibilities are within the Service Delivery function as a generalist or in a combination of disciplines:
  • product support specialist
  • product support analyst
  • systems integration engineer
  • technical support
  • customer service
  • customer training
  • sales support

Qualifications and Education Requirements:

• Experience of a minimum of 2 years in the Airline Network Planning and Scheduling products/services area with an Airline or another Products and Services Organization.
• Minimum High School diploma, University student or graduate. Technical experience is a plus
• Additional Travel Industry background/experience is a plus.
• Proficiency in the use of Microsoft Excel and Microsoft Powerpoint
• Proven ability to put together compelling presentations.
• Proven ability to present to an audience of up to 10 people.
• Demonstrates good time management and priority setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Proficient English written and oral communication skills. Proficiency in Spanish is a plus.
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Experience using Salesforce CRM tool

Benefits:

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
• Daily meal allowance
• End of Year Break
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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