Service Delivery Engineer-Travel

1001 Sabre GLBL Inc.; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonuses

Flexible work options

Healthcare coverage

PTO and holidays

Retirement planning

Family-friendly benefits

Professional development

Job summary

Sabre seeks a Delivery Specialist to join the global Customer Delivery team. You will guide travel agencies through technical onboarding, system configuration and platform conversion, serving as the primary customer-facing operational expert.

Strong problem-solving, project discipline and proactive leadership are required to drive end-to-end delivery success. The role emphasizes end-to-end project management, training design, and collaboration with regional teams to ensure smooth platform

Qualifications

• Minimum 5 years of hands-on GDS experience (Sabre preferred) with end-to-end travel workflows, troubleshooting, APIs and Web Services.
• Minimum 3 years managing technical implementations, customer-facing consulting and solution design in travel.
• Proven record delivering customer training programs and floor-walking/virtual support.
• Ability to self-manage in matrixed environments and work with IT concepts.

Responsibilities

• Lead customer conversion projects end to end, defining project scope with client and account teams and ensuring on-time delivery of technical tasks.
• Validate agency requirements, install and configure Sabre products, and support third-party and Sabre end-to-end integration testing.
• Design customized training programs and provide virtual, onsite and floor-walking assistance for platform adoption.
• Build strong agency relationships, managing change with empathy through workflow transitions.
• Collaborate across regional teams and use modern tools to streamline delivery processes.

Skills

GDS experience

Travel workflows

APIs & Web Services

Technical implementations

Training delivery

Self-management

Office 365 / Google Workspace

IT / networking concepts

Travel industry knowledge

Willingness to travel

Education

Bachelor's degree in Business, Project Management or Computer Science

Tools

Microsoft Office 365

Google Workspace

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world's largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Delivery Specialist - Customer Delivery

We are seeking a Delivery Specialist to join our global Customer Delivery team, where innovation knows no borders. This team powers the seamless onboarding and migration of travel agencies to Sabre's core platforms and solutions. It bridges operational workflows and technical integration to ensure customer partnerships thrive from day one. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together. As a Delivery Specialist, you will guide travel agencies through technical onboarding, system configuration and platform conversion. You will serve as the primary customer-facing operational expert, validating requirements and driving end-to-end delivery success. This role requires strong technical problem-solving, project discipline and a proactive approach to leading travel agents through operational change.

What you'll do

Lead customer conversion projects end to end, defining project scope with client and account teams while ensuring on-time delivery of technical tasks. Validate agency requirements, install and configure standard Sabre products, and support third-party and Sabre end-to-end integration testing. Design customized training programs and provide virtual, onsite and floor-walking assistance to ensure smooth platform adoption. Build strong agency relationships, managing change with empathy to guide agents through workflow transitions. Collaborate across regional teams, support groups and operational verticals while leveraging automation and modern tools to streamline delivery processes.

What you'll bring

Required qualifications

• Minimum 5 years of hands-on GDS experience (Sabre preferred), with expertise in end-to-end travel workflows, troubleshooting, APIs and Web Services.
• Minimum 3 years managing technical implementations, customer-facing consulting and solution design in the travel sector.
• Proven track record delivering customer training programs, providing floor-walking/virtual support and building trust across organizational levels.
• Demonstrated ability to self-manage, navigate matrixed/multicultural environments, and work with tools such as Microsoft Office 365 or Google Workspace and general IT/networking concepts.
• Willingness and flexibility to travel as needed for onboarding, training and project initiatives.

Preferred qualifications

• Bachelor's degree in Business, Project Management or Computer Science.
• Multilingual proficiency, particularly in Spanish or French.
• Experience leading or contributing to project management initiatives.
• Familiarity with Corporate or Leisure travel agency workflows.

Benefits that support you

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-based basis.

Equal Employment Opportunity Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

Equal Employment Opportunity Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

Technical Assistance

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