Sr Database Support Analyst

Altera Digital Health Inc. in; Trenton (NJ); On-site; USD 91,000 - 111,000; Full time

Job summary

Altera Digital Health Inc. seeks a Sr Database Support Analyst (Administrative) in New Jersey to interface with client hospital IT staff by phone and email, troubleshoot and resolve highly complex product problems with a focus on backend infrastructure and the database, and ensure smooth system installation and functionality.

You will monitor performance, document work in case records, collaborate with field technicians, and contribute to knowledge base articles while staying current with

Job description

Sr Database Support Analyst (Administrative)

• Interacts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database.
• Connects to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, as well as product installation and system functionality.
• Communicates progress and resolution to the client and documents all work in a case record.
• Assists field technicians who are troubleshooting problems or repairing product.
• Conducts performance monitoring, utilizing database management tools to evaluate and resolve performance problems.
• Report defects and design issues to our development teams.
• Stays abreast of current technology in products, design changes and new products offered.
• Documents problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others.
• Reports defects and design issues to our development teams.
• Works on most complex database related issues directly with client DBAs, development and external consultants.

Salary Minimum: 101230Salary Maximum: 101230