Sr. Customs & Trade Consultant

Willson International Limited; Northern, New York (KY, NY); Hybrid; USD 102,000 - 114,000; Full time

Benefits offered by this job

Work-from-home environment

3 weeks paid vacation

Company-matching RRSP program

Family medical benefit coverage

Training and certifications covered

Oneteam recognition

Job summary

Willson International Limited seeks a Senior Customs & Trade Consultant – U.S. to lead client engagements, interpret regulations, and drive onboarding excellence. You’ll interface with executives and operations, building strong relationships while delivering compliant, efficient solutions.

You will support the sales cycle, refine our trade advisory methodologies, and mentor staff, ensuring consistency across engagements with a focus on accuracy and timeliness.

Qualifications

• High School Diploma is required.
• Degree in Business Administration or Project Management is a plus.
• Licensed U.S. Customs Broker is required.
• Certified Customs Specialist is a plus.
• 5+ years in customs brokerage with client onboarding or account management.
• Strong knowledge of U.S. import/export regulations and HTS classification.
• Excellent communication and interpersonal skills.
• Proficiency in customs brokerage software and MS Office.
• Strong organizational and project management abilities.
• Ability to work independently and manage multiple priorities.

Responsibilities

• New account onboarding as the primary contact during the transition phase.
• Review and validate import/export documentation for CBP and other agencies.
• Configure account-specific workflows, EDI setups, and reporting tools.
• Educate clients on customs procedures and system usage.
• Identify and resolve onboarding issues; escalate complex matters as needed.
• Maintain accurate records of onboarding activities and communications.
• Provide feedback to improve onboarding processes.
• Assist in data mapping for integrated solutions and training.
• Develop and nurture strategic client relationships for growth and retention.
• Oversee administrative functions related to staff management.

Skills

Customs brokerage

Regulatory knowledge

Client onboarding

Communication

Project management

MS Office

Customs software

Education

High School Diploma

Business/PM degree

Tools

Customs software

Microsoft Office

Job description

We are seeking a high-caliber, strategicSenior Customs & Trade Consultant – U.S.to lead client engagements and drive operational excellence. This role is a balance of deep technical customs expertise and high-level project leadership. You will be responsible for interfacing with all levels of a client’s organization, from senior executive management to operational teams, while building, maintaining, and growing long-term relationships.

As a Senior Consultant, you will not only interpret complex customs and trade regulations and apply them to client needs, but you will also support the sales cycle and contribute to the refinement of our Trade Advisory Services practice methodologies.

Location

Remote – New York, Occassional travel may be required

Shift

Monday to Friday, 9am-5pm

KeyQualifications

• High School Diploma (required)
• College or University Degree in Business Administration or Project Management (asset)
• Licensed U.S. Customs Broker (required)
• Certified Customs Specialist (asset)
• 5+ years of experience in customs brokerage, with a focus on client onboarding or account management
• Strong knowledge of U.S. import/export regulations and HTS classification
• Excellent communication and interpersonal skills
• Proficiency in customs brokerage software and Microsoft Office Suite
• Strong organizational and project management abilities
• Ability to work independently and manage multiple priorities

Descriptionof Role

Principal Accountabilities & Duties

• New Account Onboarding:Serve as the primary point of contact for new clients during the transition phase, ensuring all documentation requirements, compliance and requirements are met.
• Customs Compliance:Review and validate import/export documentation to ensure compliance with U.S. Customs and Border Protection (CBP) and other government agency regulations.
• Process Setup:Collaborate with internal departments (sales, operations, IT) to configure account-specific workflows, EDI setups, and reporting tools.
• Client Training & Support:Educate clients on customs procedures, documentation requirements, and system usage to ensure a smooth start to their operations.
• Issue Resolution:Identify and resolve any issues that arise during the transition period, escalating complex matters as needed.
• Documentation & Recordkeeping:Maintain accurate records of all onboarding activities, including client communications, compliance checks, and system configurations.
• Continuous Improvement:Provide feedback to improve onboarding processes and enhance client experience.
• Integration Setup, Training and Support:Assist in data mapping for integrated solutions, account setup of proprietary integrated platforms, training and general support of our integrated client base.
• Client Contacts:Develop and nurture strategic relationships with key clients to drive long term growth and retention.
• Supervision– Oversee the administrative functions related to the management of staff: Direction of work, Time/Attendance, Performance Reviews, Train and Develop, Discipline, Coach and Mentor.
• All other duties as assigned

Why you’lllove it at Willson

• Work-from-home environment, with a home internet reimbursement
• 3 weeks paid vacation for all new hires
• Company-matching RRSP program
• We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
• Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
• #Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).

Salary Range: $102,000.00 To $114,000.00 Annually based on experience, qualification.